Westend Repairs Reviews Summary

Customer Service

Pros:

• "Great service and a decent repair for my beleaguered earphone jack."
• "Repaired our iPad with a cracked screen and returned it within 24 hours."
• "Good people who will go the extra yard for you."
• "Ali from West End Repairs treats the customers like family, customer service to everything is beyond better than any other repairing shops I ever been to."
• "Staff were really polite and helpful."
• "Very friendly staff and efficient repair."
• "They are helpful and polite to fixed my Beats Studio 3 headphones."

Cons:

• "BEWARE! BEWARE! I spoke to them over the phone regarding replacement speaker for my Bose QC 25 headphones. He said I was looking at around £50-60."
• "Said they could definitely fix my Bose SoundDock, Imran the repair guy boasted how he was world-class surgeon level at electronics repairs. Charged me £20 to google whether he could get parts, which he couldn’t so I had to return to pick it up from the shop untouched."
• "The email address on the website doesn't even work. And they're not calling me back for my headphones, 3 days after the date they should be fixed."
• "I sent an email detailing my complaint and have received no reply, even now 5 months later."
• "When I started making a fuss they started to haggle with me!!"
• "Awful customer service - when I called he shouted and hung up on me."
• "Good Customer service is a foreign language to this shop!"

Repair Quality

Pros:

• "Brilliant customer service and quality of the repair."
• "They fixed my iPhone 7 Plus cracked screen in under 30 minutes."
• "These guys are legends and know what they're doing with electronics."
• "I received first class service from Westend Repairs this morning."
• "Took my Samsung Momentum 2.0 earphones in to be repaired as the wire had split by the headphone jack and audio only coming out on one earphone. Great customer service - gave a few options of replacement parts, promised to fix within 10 minutes (on lunch break so pressed for time) and they did exactly that."
• "Twenty minutes and a very reasonable sum later, and I'm absolutely delighted."
• "They were incredibly efficient in repairing my Beats Solo3 headphones within 20mins - looks practically brand new now!"

Cons:

• "I was charged £150 for them to fix my headphones. After parting with the money the guy failed to fix my headphones and refused to do a refund."
• "Still had the gall to charge me - and that's BEFORE the diagnosis turned out to be wrong."
• "I've paid £120 and my hifi is just as broken as when I took it to them."
• "After already charging me £30 just to look at it they then called half an hour later to say it would be over £100 to repair."
• "They charged me £65 to repair my bose headphones that would only resale for that price."
• "I paid £85 for the headphone repair and it is literally unusable."
• "I got home and tested it, it still does not work."

Price and Value

Pros:

• "They have been clear in their diagnosis after paying a small deposit, and give a quote before proceeding with the repair."
• "The price was okay excellent compared to other shops."
• "Ali fixed them within a day and for reasonable price considering the cost of the headphones."
• "Very reasonable pricing. Highly recommended."
• "They did it for 20% of that cost."
• "For £35 he completed the job nicely, without visible scratches or marks, and the new battery holds well after I re-initiated headphones."
• "The price was very reasonable so I decided to to have it fixed in the shop."

Cons:

• "Absolute joke!!! Quoted me £75 to replace a headband on a pair of Beats headphones - it's £55 on the actual Beats website."
• "They may be ok for fixing broken tablet/phone screens but for anything more demanding forget it."
• "Don't go here it's a complete and total rip off."
• "They quoted me £85 for fixing battery which is the price of beats X itself."
• "I waited there for hours and noticed that they charge every customer a different price."
• "Paid 35 pounds to get my headphone jack repaired (which was high anyway for a 5minutes job)."
• "The guy was not only rude, but charged £95 for fixing my iPod."

Professionalism and Honesty

Pros:

• "Ali is the kind of fellow who gets things done. Top man!"
• "I was served by a very friendly man who was very approachable."
• "I am incredibly pleased with my cameras after Ali of West End Repairs painstakingly restored and rejuvenated them."
• "Excellent customer service."
• "These are my go to guys for phone repairs. I've had Samsung, LG, Sony and Apple phones fixed here. Always done well, quickly, and at a fair price."
• "Very friendly and professional service."
• "Westend Repairs are a very professional and honest company I would recommend to anyone looking to repair electrical equipment."

Cons:

• "Absolute cowboy."
• "Absolute sham."
• "Rude, unprofessional and a total scam."
• "DO NOT trust the positive reviews you see, some of them ARE NOT REAL."
• "DO NOT LEAVE YOUR DEVICE FOR 'REPAIR' HERE! THEY WILL DAMAGE YOUR DEVICE."
• "Not cheap nor competent."
• "ABSOLUTE SCAMMERS."

Communication and Reliability

Pros:

• "They promised they will give me a call when it’s repair, but they didn’t."
• "Really good communication, after the initial diagnostic they called me to inform me of the problem and the cost of the reparation and asked for my approval before proceeding, then called me again as soon as the repair was done!"
• "Ali replaced the screen on my iPhone. Very quick (10 minutes) and with 12 month warranty."
• "Westend Repairs took 15 mins to repair my iPod Classic and gave a 3 month warranty on the repair. Apple Support said there was nothing they could do, I would have to buy a new one. Got an old iPod you want saved. Go to Westend Repairs."
• "Everything was explained to me properly and it was fixed within seconds in front of me."
• "The staff was very friendly and knowledgeable about electronic equipment and also very helpful."
• "The guys here were very friendly and helpful in replacing it with a new jack."

Cons:

• "The email address on the website doesn't even work. And they're not calling me back for my headphones, 3 days after the date they should be fixed."
• "I sent an email detailing my complaint and have received no reply, even now 5 months later."
• "They never called me…"
• "Was told they were waiting on a part that would arrive soon, all seemed well. Called them again on the 5th May, was told they would call me back within the day to give me an update as to what was going on, again no call back."
• "One downside was that when I left item there, the guy promised to call me next day upon completion, but he didn’t, neither he did a day after."
• "They promised they will give me a call when it’s repair."
• "During lockdown I've noticed that if I plug the headphones in, the replaced speaker makes a painfully loud noise, which makes it unusable."