Aura Print Reviews Summary

Customer Service

Pros:

• "Jade who I was in contact with was extremely helpful in selecting the correct printing method."
• "Customer service was super responsive and made everything go smoothly."
• "The staff were very helpful and I was very pleased with the quality of the end product which I consider to be of exceptional value."
• "Customer service was splendid."
• "The management and staff I worked with didn't hesitate to assist when I had a question."
• "Communication with customer service was quick and friendly."
• "Extremely helpful staff. When you phone you are able to speak with someone."

Cons:

• "Can't get a person on the phone ever."
• "When we noticed, they were slow to rectify, didn't ship as a priority and really uncommunicative."
• "Unprofessional, rude and could not care less about the service they provide."
• "The customer service is not very good and was very curt and to the point."
• "Poor online customer service (chat help)."
• "After back and forth emails, Aura/The Foil Printing Co. have advised that they will no longer respond."
• "Overall the service and general lack of respect for a client's timelines was completely disgraceful."

Quality and Price

Pros:

• "Great quality and for about half of the price I was originally quoted from another printer."
• "Superb quality and fantastic customer service."
• "High quality vinyl stickers which work wonderfully on our walls."
• "The quality of their printing is fantastic and I love the variety of paper choices available."
• "The quality of the bookmarks is top notch."
• "Quality is top notch, price is bang on and the customer service is amazing."
• "The quality of the print is of such a high standard."

Cons:

• "2 days after approving proofs, they phone to say that they made a mistake originally and it will be an extra £60ish to have 2 separate designs... Phoned up to make the payment & was asked for £110 extra."
• "They refused flat out... the posters would now take 6 days to print!!"
• "We are therefore left with illegible business cards that can't be used and a loss of £131."
• "We received printed business cards that were faded and illegible after approving a proof that looked fine."
• "They were very pixelated when printed, and whilst I understand this can be down to artwork, I can't believe as a printing company they don't do any form of quality check and were happy to send the stickers out in the state they were received in."
• "Printed the wrong number of invitations, didn't notice."
• "They came out too big so I've just wasted an hour or so of my life slicing 1mm off two edges of each label."

Delivery and Turnaround

Pros:

• "Excellent service. Great communication and a very quick turnaround and client is happy with all 5 pullup banners and 6 eyelet outdoor banners."
• "Another excellent job turned around in a couple of days."
• "The guys at aura print pulled out all the stops and got the package to us early on the Saturday, which let us get it all sorted before we went to the church!!"
• "Turnaround was very fast."
• "They were delivered early right even though there was a Christmas rush."
• "Delighted with the service, quality and incredibly fast turnaround. I approved the artwork for my banners on Wednesday and they were on my doorstep on Friday morning, as promised."
• "The banners which I ordered were each designed, printed and dispatched within 24 hours."

Cons:

• "Communication and conveyance of information specifically around making sure I had art approval and regarding timeline ended up costing me significantly more to get items one day earlier."
• "Delivery costs were quite high - that's my only complaint."
• "One thing I feel you could improve on is delivery price. £12 is a lot to pay for postage within the UK - especially if you're willing to wait for delivery."
• "The shipping time is sluggish: you won’t get the product in time, it took 7 working days and literally 9 days instead of 72 hours to get the product."
• "One minor complaint would be that I wish there was a cheaper and slower shipping option, because I didn't need a £12 next-day service."
• "Turnaround time: incorrect and false information given on website!"
• "We placed a re-order for swing tags in pink, however the tags we received were a completely different colour to our original order placed last year."