McDonald's Reviews Summary

Service Speed

Pros:

• "Who doesn't like a Maccies now and then? This one is exceptionally good quick and efficient service..."
• "I often request for a fresh batch of food, which is often done within a few minutes of ordering - which shows they're very much on the ball at all times."
• "Every single member of staff was smiling and helpful, really pleasant atmosphere, there were multiple staff around the eating area cleaning and paying attention."
• "Speedy service and friendly service from staff."
• "The drive through is usually very quick."

Cons:

• "20 minutes I waited today, it's just not fast food!"
• "Very very slow !!!! Was here over 30 minute waiting for my food !!!"
• "This has got to be one of the worst McDonald's I've ever had the misfortune of visiting, Fast food..... this place was anything but fast."
• "waited nearly 25 minutes for two extra value meals..."
• "Service at the drive thru was terrible."
• "20 min wait there were people leaving due to the wait."
• "Waiting times on average after said upgrade, is now about 25 to 35 mins at peak times."

Cleanliness

Pros:

• "It was also clean inside."
• "The restaurant area is kept very clean by attentive staff and your order is delivered quick and on-time 'to your table' if you decide to eat in."

Cons:

• "Tables are nearly always dirty and something is always out of service (sauce dispenser, self service checkout, ice cream machine etc)."
• "Very dirty place, lots of flies upstairs."
• "Really dirty and full of flies, wouldn't even order food from here because it is that bad."
• "Plus every table was absolutely filthy and full of rubbish and all the bins were overflowing. Disgusting."
• "Very dirty place, lots of flies upstairs."

Customer Service

Pros:

• "Managers were attentive, one asked a female member of staff to offer a very young girl a balloon and she went down on one knee for it without even saying a word, truly just wanted to make the little girl happy and she really did."
• "5 star given on the basis that a lady called MP wearing an hospitality badge is so lovely and friendly."
• "Very friendly and doing fab job. Lovely lady x."
• "Always go drive through to order same as any other McDonalds they take your order pay and collect thats all same customer service, service with a smile very polite and professional, highly recommended."
• "McDonald's Manchester-Salford Rialto, definitely delivers great service!"

Cons:

• "What a sad place. Some of the staff are untidy & dirty looking..."
• "I don't know what it is with this McD's but the staff all have faces so miserable..."
• "Worst drive thru I've ever been to."
• "Avoid!!! Staff are rude, childish and enjoy wasting customers time."
• "Manager very rude ...no milkshake..no salt. Burgers was all cold once they finally arrived."
• "All staff including the mgr are retarded waited nearly 25 minutes..."
• "Rude staff. My order was ready, but no one called it out."

Food Quality

Pros:

• "The chips were genuinely incredible."
• "The food was really nice when it did arrive though."
• "Burgers are beautiful so are chicken burgers and wraps."
• "Food over all satisfied, well cooked and prepared so can't complain about that."

Cons:

• "The kids had happy meals and refused to eat there chips."
• "3rd visit to this place, 3rd time the order has been messed up, 3rd time the food was cold."
• "Absolutely awful McDonald's. Chips for both of our meals was completely raw and soggy."
• "Food was not fit for human consumption will not be going here again."
• "The burger when finally arrived was cold."
• "If you like cold burgers then this is the place to come."
• "Everytime i’ve ever ordered a McPlant from them, they’ve missed out a patty whether it be a single burger with no patty at all, or double burger with only one patty."

Order Accuracy

Pros:

• "They actually have screens where you can pick and choose what items you want."

Cons:

• "Ordered through Just eat, never again both mcdonald's and just eat lied to me."
• "Worst McDonald's out there every time I have gone to this McDonald's something is wrong cold fries order large and get small in a large box..."
• "Ordered food on just eat, food arrived, chips not cooked, looked like white noodles, absolutely disgusting also the cheese burger HAD NO CHEESE ON!!!!"
• "Sorry lads and lasses who work here but this is the worst maccy ds I have ever been in, over 30 min wait for two meals, just burger, fries and drinks, all straight off the menu, 30 mins. That aint fast food, loads of joe public getting stressed about slow service was, looked like at least a quarter of the meals were wrong too. V poor"
• "Always getting your orders wrong!"
• "Looks like the staff are a bit incompetent/lazy.. made an uber eats order where they forgot almost half of the items."
• "Food went missing, said it was delivered but we never got it."

Safety and Security

Pros:

• "An incident occurred whilst we were there. A threatening guy was trying to get in with a metal bar. We were locked in and huddled together with other customers."

Cons:

• "As a female on my own, I felt unsafe"
• "Absolutely disgusting...the disabled toilet was shocking..men using it because they couldn't be bothered to walk upstairs to the men's."
• "Disgusting went through drive through before. Massive great big rats running round the back by the bins counted over 30 of them."

Facility and Amenities

Pros:

• "Hý McDonald's serve various foods and open 24/7í."
• "It's OK at Macdonalds but their toilets really need some attention especially the baby changing and disabled."
• "A good McDonald's with two drive through options, friendly / attentive staff."

Cons:

• "For the last couple of months the smoothie machine has not been working properly."
• "I gave them a valid Monopoly voucher exp15/11/22 to redeem some free chips, they took it but wouldn't give me them."
• "Nobody on the tills because the self serve machines were not working properly."
• "Understaffed not enough tables and chairs as upstairs was closed at 18:00 so no toilets apart from the disabled one downstairs."
• "Totally joke and something needs to be done about it, why is hair in my burger and not just that a dirty long ones at that I felt so disgusted at once that has changed my life for good never again bye bye McDonald’s bye bye fast food"
• "If I could give this zero starts I would, ordered big tasty meal there was nothing big nor tasty about it."
• "poor service on a take away paid for 4 cheese burgers 2 plain hamburgers and 3 large fries. got home 20 mins away and there were only 6 cheese burgers in the bag..."