Barlby Surgery Reviews Summary

Customer Service

Pros:

• "I was in Barlby surgery today and Abdul was really helpful and I felt at ease."
• "Karla's presence at Barlby surgery is a breath of fresh air."
• "Today l called my lovely surgery and Wioletta answered my call, she is so helpful and friendly also she is amazing."

Cons:

• "Telephone wait times regularly exceed 20minutes and on occasions have dealt with rude reception staff that regularly hang up on you."
• "Absolutely disgusting customer service."
• "The other day I was number 5 on the phone queue, I went directly to the surgery and guess what! The receptionist was just sitting behind the desk doing nothing and not even answering any calls."

Staff and Doctors

Pros:

• "Doctors and other staff are very polite and caring also."
• "Thank you so much for Dr Newman and thank you so much Dr Mujong, they are amazing also they're extremely professional."
• "I can not recommend this surgery enough, especially Dr Ali Bihi."

Cons:

• "There are some very rude lady doctors at the clinic."
• "Only to be met by an absent minded rental doctor, who couldn’t care less."
• "Worse GP surgery ever, rude reception team and doctors and GP manager don’t know what empathy is!"

Appointment System

Pros:

• "When I complain they invite me in and the issue is dealt with!"

Cons:

• "Was supposed to have a physio appointment this morning... they had cancelled my appointment without letting me know."
• "Regularly made to wait for pre-booked appointments sometimes in excess of an hour."
• "Always takes ages to get through to someone on the phone."

Administration and Management

Pros:

• "I am really appreciative to you Abdul for being kind and patience with my query."
• "I am really appreciated for all care that I receive from my Doctors in Barlby surgery and their staff."

Cons:

• "Far too many bad reviews for this surgery!"
• "I been trying for months to get an appointment with this horrendous GP Surgery and I always end up going private as I can never get any help from them."
• "The poor receptionist, working alone, overwhelmed with everyone's complaints."

Overall Experience

Pros:

• "The first people you meet are naturally those at the front desk and this sets the tone. Luckily I was helped by this young man named Jibran, he was highly helpful and very patient with me."

Cons:

• "The worst gp practice in the catchment area."
• "This GP practice is simply putting patients lives at risk."
• "So far, the experience I'm having with this surgery it's the most horrible I have ever had in my life."

Reception Staff

Pros:

• "Me & family have been with the surgery for numerous years and I have to admit that as of late the surgery reception staff has been fantastic."
• "The surgery were fantastic in registering me as a new patient and helping me access my Covid vaccination documents."
• "I am always greeted very warmly by Judith at reception and by all the reception staff."

Cons:

• "Ms Page at the reception was very unprofessional, unhelpful and unrespectful when talking to me."
• "Been on the phone for 30min and I've been told I'm caller number 1 in the queue from the start."
• "The receptionist on the phone was so passive-aggressive and rude that I have decided to change surgery."

Medical Professionals (Doctors and Nurses)

Pros:

• "The doctors also amazing at the surgery. They always go to lengths to listen patiently to issues and make time to find the solution."
• "Nurse Vanessa was really kind and helpful and made me feel more at ease during the whole process."
• "The 5 stars and my deep gratitude goes to an amazing health professional, Alexandra, the Practical Nurse that carried out my NHS health check."

Cons:

• "I've had a terrible experience with Barlby Surgery. I was experiencing severe back pain for 6 months and was not once seen by a Dr."
• "For the past year I have been extremely unwell and they have been giving me the wrong medication, refusing to see me."

Patient Support and Empathy

Pros:

• "The nursery and healthcare assistants are also fabulous. Especially with my dad who has to have regular blood tests & reviews."

Cons:

• "This is the worst GP ever especially after the lockdowns. They don't take urgent matters seriously and you can't even get an appointment."