Sir Ludwig Guttmann Health & Wellbeing Centre Reviews Summary

Appointment System

Pros:

• "They kept me well informed with what to expect, where to go and what to do. They even called me for my appointment slightly before the scheduled time!"
• "Just had my copper coil removed here with a really professional and considerate doctor... It was a really easy procedure and she was so kind to give me enough time to ask any questions I had."
• "Today I came to the walk in clinic and had an exceptional experience and care."
• "I went here to get the covid vaccination. They are following the government provided rules very strictly."
• "Was seen to no problem."
• "The two ladies who took care of me on the 2nd floor were amazing!"
• "I was seen within 5 minutes of my appointment time and was finished and out 20 minutes later."

Cons:

• "They cancelled my appointment without telling me, so when I turned up, I was told I had to reschedule."
• "Operates a Kafka-sequence booking system where you can’t call to book an appointment, you have to use e consult to book an appointment but e consult requires you to call to book an appointment."
• "Doesn’t matter if you book your appointment coz you will be waiting forever."
• "There was a mix up with my appointment so I arrived at 8am in the morning waited in line at the reception."
• "They NEVER EVER answer the phone!!!"
• "They never pickup up the phone. They cancelled my appointment that I have been waiting for a long time."
• "Given appointment with Dr. Boardman, only to have it end up being with someone else because they tried to reschedule for weeks later at the last minute."

Staff and Service Quality

Pros:

• "The receptionists up at the orthodontics department was exceptional. Friendly and helpful and spotless."
• "Very helpful reception and medical staff. I’ve had lots of different treatment here (GP, Sports Physio, blood tests) and while there are sometimes delays being seen, this is due to NHS underfunding and the staff do everything they can to provide a great service."
• "Firstly I give five stars to a resolute lady receptionists with blond hair and glasses who spotted and solved the problem with my appointment booking."
• "Have come to this centre a number of times, for various outpatient testing for myself and members of my family and it's always been easy, efficient, clean, and staff have been courteous and prompt, a great example of the NHS at work."
• "The staffs and the volunteers were kind and helpful enough."
• "All staff are well trained, qualified and decently behaving to readily help any customer or needy person."
• "Reception to Dr each and every was very humble and positive."

Cons:

• "The receptionist called Betty was so rude and just wanted to get off the phone."
• "Absolute disgrace. I LOATHE the fact I even have to give one star."
• "Ridiculous bunch of staff working who have no idea what they are doing!!!"
• "By far the worst experience that I have had at a GP surgery."
• "You are lucky to get an ineffective and inconsistent receptionist, being rude is a normal day."
• "The most horrible service I have ever received. In or out of the medical industry. Their admin and reception staff are rude, unhelpful and make what should be a smooth and easy process very stressful and unnerving."
• "Worse service ever, specially consultant doesn't know the treatment plan, arrogant behaviour."

Facility and Accessibility

Pros:

• "It's a huge and well decorated hospital."
• "Bathrooms are clean. Building it self is always tidy and clean."
• "The facilities were clean and tidy."
• "Very nice huge building, great architecture!!!"
• "Clean modern building."
• "Greatly Peaceful hygienic medical center welcoming all the diverse people of the world."
• "Accessible to the Stratford International Railway Station DLR Station near the Westfield Shopping center & Bus Station."

Cons:

• "Place is a shambles no parking for diabetic eye screening."
• "Drove 4 miles from Stoke Newington with my disabled partner who’s recovering from a stroke. Hard to park and my partner moves slowly these days."
• "The place might be nice, etc however it is surrounded by “NO PARKING” until 11am which means if you go by car and your appointment is before 11am it will literally be impossible to attend!"
• "No parking for visitors. Some staff is not professional specially at front desk."
• "Parking is an issue."
• "Parkimg: 2 disabled bays. 4 other bays closest but they are loading only 9am to 11am. After 11am its 30min free parking."
• "What a nightmare, don't get your breast screening done there. All couped up in the little Office. Why don't they let patients wait outside in the main waiting area before calling them to wait in the tiny waiting area."