North End Medical Centre Reviews Summary

Appointment System

Pros:

• "The practice has moved to the e-consult system which works well – I tend to get a written/phone response quickly."
• "I managed to get the same day appointment."
• "Out of Three times using the GP I got an appointment quick."
• "Every time I called to book a GP consultation I got a call back from the doctor on the same day usually just after a couple of hours."
• "Our questions have been dealt with quickly and with due care."
• "You can also book appointments and renew prescriptions online."
• "The practice will accept phone calls to book appointments for 1 hour total each day."

Cons:

• "Waiting times are ridiculous, don’t even hope the phone will be answered in less than 30/40 minutes."
• "Called today 42 times this morning the answering machine says we are open from 7 am nobody picking the phone."
• "You have to wait 3-4 weeks for an appointment."
• "It is impossible to get an appointment within a reasonable timeframe."
• "The appointment system is ridiculous, claiming to only having appointments next week or in two weeks' time."
• "Morning appointments (before 8am) can only be booked 3+ weeks in advance, no earlier."
• "The online booking system is always down and if you dare call the practice the receptionists will either debate your symptoms or simply forget to book your appointment."

Staff Professionalism

Pros:

• "Dr Francois Morgan took his time to explain my condition and went through treatment options with me very well."
• "I was examined by a very kind, professional nurse called Lourdes, who took time and trouble to assess me."
• "All of the GP's and nurses have been fantastic."
• "I have always received exceptional care from every Dr and nurse here."
• "Responsive workers at the reception, qualified doctors and caring attitude towards the elderly."
• "Friendly and kind doctors and nurses, not afraid to refer to specialists, seek advice from colleagues and genuinely help me out."
• "The reception staff are always friendly and professional."

Cons:

• "The communication between the practice and other hospitals is very poor, most of the doctors I met were incompetent."
• "They just dont care abouth anything and anyone.... They messt up my health even worse due to wrongly proscribed medication.. neglect."
• "All the GPs have been fabulous but the receptionists are the most incompetent and rude people I’ve ever spoken with."
• "The reception staff all seem to have an attitude problem and when asked anything they just dont seem to care."
• "Absolutely appalling reception staff and practice management."
• "poor service from staff on all levels. Receptionists are too lazy and don't use their initiative."
• "Doctors are very unprofessional. Some of them are still googling patients' symptoms."

Facility and Services

Pros:

• "The facilities are not bad, and reception staff tends to have a good attitude and is generally very helpful."
• "I would like to say Congratulations, Thank you, It was handled so professionally."
• "I have been really impressed with North End Medical Centre since I moved to the area."
• "The introduction of the PATCHES system has worked wonders for administration."
• "Their online system is fantastic, you can book appointments, view your medical history and request medications from your smartphone."
• "I have had really positive experiences here."
• "Many thanks to Jai Guerrero at the reception for a quick and professional response to my query."

Cons:

• "WORST GP I'VE EVER COME ACROSS, they never stick to appointment times just make you wait in a waiting room full of sick people for over 45 mins."
• "It seems the surgery has completely taken advantage of the Covid pandemic to take a 2 year (and counting) holiday."
• "They take a whole day plus more to get in touch even after being provided a system that allows direct contact."
• "Every time you need to do something the nearest appointment is in three weeks' time."
• "The whole clinic is an absolute joke and I will be looking elsewhere now."
• "This medically unqualified reception staff questioning us, patients about our health issues and concerns."
• "Every single time I have visited for my children (under 5 years old) I have waited over an hour even when the waiting room is EMPTY."