Vespa Italian Restaurant Reviews Summary

Service and Staff

Pros:

• "The servers were very attentive and it felt like a really personal experience."
• "Friendly and caring staff, comfort food made with love."
• "We were received with smiles and a welcoming service."
• "Alfie was our waiter and went out of his way to converse with us, remembered our names and found common ground to connect."
• "The service was exceptional, really helped make the day special!"

Cons:

• "We were practically forgotten about on multiple occasions while the server gave the table next to us all his attention."
• "When we said the food was poor and requested the service charge removed from the bill we were pretty much met with silence and apathy, no apology, no attempt to make amends."
• "Horrible manager. There was a miscommunication with a new waiter about the quantity of the ‘pre-theatre’ menu option. The manager then came and tried to explain, but just ended up arguing with us instead."
• "Waitress managed to knock over my wine onto my 11 Yr old lap."
• "Unfortunately, despite having an email confirming the booking and arriving 10 minutes before the time of the booking, the restaurant cancelled our table."

Food Quality and Taste

Pros:

• "The starters were delicious! We had bruschetta and garlic bread and it was fresh, hot, and delicious."
• "Fresh pasta used in both, sauces were the finest examples I could find this side of the Chanel and the flavours were balanced wonderfully."
• "The garlic bread was actually fresh pizza dough served piping hot straight from the oven."
• "The pizza was the best I have ever tasted and the pasta as well."
• "The Tagliatelle Funghi e Salsiccia was to die for!"

Cons:

• "But what a disappointment for the carbonara! The egg yolks have been cooked due to overheating, which led to an 'omelette' rather than a creamy cheese sauce."
• "Pizza overly acidic, no seasoning, cheap cheese. Pasta overcooked, bland, average."
• "Just a dollop of tomato sauce with cheese and ham sliding all over. Quattro formaggi was just a stodgy base with a layer of what appeared and tasted like processed cheese on top."
• "The food was good but quite basic and no exceptional flavours."
• "Worst pizza my partner and I ever had."

Ambiance and Atmosphere

Pros:

• "Great vibe, the restaurant itself was clean, and the decoration set the scene and made it inviting."
• "Nice place to be! The service is gentle, the atmosphere is good."
• "Family friendly should I say."
• "Fabulous little Italian on the corner of Leicester Square. Real family feel with lovely food and drinks."
• "Nice and cosy place."

Cons:

• "The lovely vibe offset the food quality to make it an overall pleasant visit."
• "We were sat outside at a quiet time so the atmosphere was a tad flat."
• "Very crowded and cramped inside."
• "The inside is shabby."
• "The restaurant is small and crowded."