Ghost Burgers Reviews Summary

Food Quality and Taste

Pros:

• "Definitely for me one of the best burgers I've had."
• "The Wagyu burger delicious and the double chicken thigh burger, super filling."
• "Chicken is amazing but the beef burgers are the absolute best."
• "The classic was a massive burger. We ordered a double patty and I literally was so full but couldn’t stop eating."
• "The Ghost Burger was absolutely divine!! So juicy and definitely had a lot of flavour."
• "Really good quality burger. It was of very high quality!"
• "The burgers were full of flavours, and the strawberry mojito was definitely worth the hype!"
• "The food was nice; burger was quite juicy and the chips was really good."
• "The Ghostburger meal and I have to say, the burger was made very well, tasted soft, did not smell and the flavours really complemented each other."
• "One of the best burgers ive ever had in london, if your looking for a 100% halal wagyu beef burger, this is the place."

Cons:

• "Food was really poor. The wings were under cooked literally pink under the coating."
• "Had ghost burger, fries and strawberry mojito. Burger was okay but needs more seasoning and flavours."
• "The double patty burger was delicious, only issue I had was loads of juice dripping off the burger."
• "Ordered uber eats. Super poor. Chicken burger full of gristle I had to spit out."
• "The chicken burger had no flavour at all, no pepper or salt or any other seasoning it's as bland as a McDonald's cheese burger."
• "The chicken tenders were very disappointing, with no crunch and lacking in flavor."
• "The Wagyu beef burger doesn’t have any taste literally like a standard burger very disappointing."
• "after having their famous burgers, i cant 100% say its not fully wagyu those who have eaten wagyu will know the difference."

Service and Staff

Pros:

• "The waitress serving was really kind too."
• "Service was amazing and staff are friendly - both times we were served by Kolsuma who gave us the best experience."
• "The staff was excellent. All very young and very pleasant and really looked after."
• "Very friendly staff. Food came pretty quick."
• "Anisa's recommendations, genuine care, and engaging conversation made us feel like cherished guests rather than just diners."
• "Brilliant food, really tasty and service was great by Kolsuma and Anisa who even kept us updated regarding the progress of our order."
• "The girls serving us were so friendly and easy to converse with."
• "The woman behind the counter saved me and husband a spot as we were going on a date after ages."
• "Great food and one of the best customer service I have dealt with."
• "11/10 food and amazing customer service. Defo recommend the ghost burger which was recommended to me by one of the workers there."

Cons:

• "Service was slow. When I walked in I had to wait for the table to be cleaned."
• "Song choice was horrible. Service was slow."
• "Unprofessional, poor customer service.. ordered 2 meals via Uber eats one meal was missing."
• "The cashier's service was the worst ever. She was rude and with a bad attitude."
• "Honestly really overpriced, which I would have overlooked if the food was good and the portion sizes were a bit bigger."
• "The food is good but the customer service is atrocious! The girl in the scarf was serving us like a robot."
• "Staff potentially on a weird sort of power trip? I don't know what was with the guy but when it came to the time for paying the bill."
• "Honestly this place does not deserve the 1 star but have had to do this just to write a review and help everyone else avoid disappointment."

Ambiance and Cleanliness

Pros:

• "One of the cleanest fast food restaurants I have ever been to."
• "The food was very nice. Prices are alright. The place is not very big there's about 15 seats max."
• "The place was amazing. Went a quiet time so food came really quickly."
• "Literally the most minimalistic burger restaurant in the city with absolutely ICONIC and heavenly tasty food!"
• "The atmosphere is very nice, the staff is super friendly and the interior is modern and clean."
• "Amazing food, the service was brilliant (I believe Suma and Yameen were their names). Music was giving great vibes."

Cons:

• "Resturant was really cold and had to keep jacket on. Everyone in the premises, including waiter had jacket on. Lacking atmosphere."
• "Restaurant was small. Burger was horrible, sweet potato fries were fine, drink was nice."
• "Restaurant was small. Song choice was horrible."
• "The food was nice but the customer service is atrocious! The girl in the scarf was serving us like a robot."
• "The Ghost sauce is also a delight, with a hint of peanut-like taste. Only issue I have with this place is that they are poorly stocked."
• "The food was amazing, best in London of its kind in my opinion, the taste, presentation everything was top. However, the food was later than we were initially told but what was worse was the food was Lukewarm at best which was massively disappointing and took away from how good it was."