Just Eat UK Reviews Summary

Customer Service and Refund Process

Pros:

• "I've used this for years. Regularly odd items are missing but I'm missing an entire £80 co-op order and being refused a refund because they can track the driver to driving to my house but yet can't provide proof that it was handed over."
• "Ordered fish & Chips for the family, when I paid, the restaurant quoted up to 90 minutes delivery, I rang the restaurant to check this was correct, I said I could not wait, so I asked them to cancel the order, they said that I would have to contact Just Eat. I did that within 7 minutes of placing the order. The app told me I would not get any refund. After some heated words, They said a supervisor would call me."

Cons:

• "Absolutely horrendous don't want to refund me for the full amount I paid for food I never received."
• "Just eat refusing to refund because I cancelled the order."
• "They started to refuse to reimburse me because I had apparently had too many partial or full refunds!"
• "I ordered a pizza from papa John through just eat and this was cancelled by the vendor, who said a refund would be made within 48 hours. After several phone calls I'm still waiting. Just Eat will not refund as I informed them not within 24 hours."
• "The latest problem I had was when my order didn't turn up at all despite saying delivered. I sent them footage from my ring doorbell and a screenshot of my call list to demonstrate that no one had called or knocked. They said tough but luckily my bank reimbursed me."

Delivery Issues

Pros:

• "Ended up with a delivery via Uber …… who I can recommend."

Cons:

• "The latest problem I had was when my order didn't turn up at all despite saying delivered."
• "Absolutely disgusting service by just eat - food order had estimated delivery of less than 45mins. After over 2 hrs I rang the store concerned to be told no delivery drivers and cancel the order."
• "I ordered at 2:20, the order was ready from the restaurant in 20 minutes. And the delivery estimated time changed to 3:55 and I didn’t get the food yet which will be obviously cold."
• "Tried to complain that the order was late, squashed, and cold. It was uneatable and went straight in the bin with the delivery driver as a witness. Complaint not handled at all."
• "Over 2 hour wait then missing food and the restaurant don't care they just palm you off and tell you to get in touch with just eat who don't care either wanting a photo of the missing food? How can I do that when it isn't in my possession, money taken straight out of the bank and then trying to get refunded is an absolute joke."

Customer Support Accessibility

Pros:

• "Absolutely useless, impossible to speak to someone, though I did get through to someone in their IT department within 2 minutes. Shows they have no interest in their customers."

Cons:

• "There’s no way to contact them or find out what is going on."
• "It took them two hours to assign a driver and when they did the restaurant closed."
• "Having no telephone option to make a complaint and request a refund and wait days for an email response."
• "An order that arrived freezing cold and was thrown in the bin to be refunded less than £10 of an almost £35 order is disgusting!"