Spaghetti House Reviews Summary

Service

Pros:

• "Busy restaurant but warm welcome, service was quick but not rushed."
• "Great food, awesome service - recommending with trust."
• "The service was friendly and efficient which was great."
• "Friendly helpful staff who ensured we were happy with our visit."
• "Service by the the Italian lady was a great addition to our meal."
• "The staff are all very friendly, going over and above to ensure you have a great evening."
• "All the staff were friendly but we were lucky enough to be looked after by Vlad who was just amazing, a real asset to this restaurant."

Cons:

• "No waiter checked up to see if food/service had been okay."
• "The service felt much less friendly after this was raised by them."
• "Service charge far too high for what is offered."
• "We were then accused of not wanting to pay the whole bill and ended up having a verbal argument with the manager of the restaurant."
• "Service: quite rubbish waited an hour for our food with barely any notice."
• "Service was slow to start but picked up and was good once we were seen for the first time."
• "Service: poor, but clearly it's a new team so I would expect service to better with experience and time."

Food Quality

Pros:

• "The food was lovely."
• "The food was beautiful and plentiful."
• "Food was delicious!"
• "OMG the Macaroni and Cheese was so good that my husband and granddaughter wanted it again on our second visit."
• "The food was delicious. And well done on making pasta 'al dente'."
• "Very original and tasty Italian food."
• "Delicious meal."

Cons:

• "I deeply regret to pay £18.95 for a food which was dry, not properly cooked."
• "The pasta was uncooked, quality of supermarket budget pasta."
• "The pizza was also kind of burnt underneath, and did not taste that much."
• "The pasta was still raw and the starters contained coriander after we requested coriander not to be added."
• "Pasta was completely undercooked. Tiny portion. Very thin sauce."
• "The food comes in a very small amount."
• "Pizza so salty it was hard to eat. Chicken Milanese dry."

Ambience

Pros:

• "The atmosphere is very lively."
• "The restaurant seems small at first gland, but it has a huge underground sitting area."
• "Close by to the theatres of the west end this is a lovely little gem."
• "It's in a prime location so they can sacrifice quality and increase prices."
• "The atmosphere was great."
• "Really lovely find on the edge of Covent Garden."
• "Great, authentic, relaxed and welcoming place in the middle of London."

Cons:

• "We were sitting there with jackets and it was still cold."
• "Downstairs smells badly of drains near the right of the stairs! It definitely is looking tired and in need of some cleaning and sprucing up."
• "It is really busy with limited space."
• "We were put in a corner at the basement with poor ventilation."
• "The acoustic in the underground sitting area, is not all that great, so you might have to scream to your eating buddy's."
• "Small, packed space."
• "Atmosphere is dead, play some light music at least."

Value

Pros:

• "Small and (very) affordable Italian restaurant with a lot of specials on their menu card."
• "This family chain has been operating for over 50 years."
• "It's very reasonably priced."
• "Good food, proper portions, and surprisingly modest pricing."
• "Highly recommended. Excellent service and fantastic pasta at a fair price given the busy location in London."
• "Value for money."
• "Not overpriced."

Cons:

• "Given the high price I'd have to say the food was average. Not great, but not bad."
• "13.5% discretionary service charge added."
• "Service charge far too high for what is offered."
• "I didn’t appreciate the 12.5% service charge."
• "The price is pretty high for the size of the meal, plus they charged us 12.5% for service."
• "£63 for two people is way too much for lunch."
• "Prices were semi reasonable for the location but won’t be going back again due to the rudeness of the waitress and the boring food."

Customer Service

Pros:

• "Lovely food, helpful staff."
• "Food was delicious and the waiters were nice."
• "Service by the the Italian lady was a great addition to our meal."
• "The staff are all very friendly, going over and above to ensure you have a great evening."
• "Friendly helpful staff who ensured we were happy with our visit."
• "All the staff were friendly but we were lucky enough to be looked after by Vlad who was just amazing, a real asset to this restaurant."
• "Staff display excellent customer service."

Cons:

• "Rude and disrespectful cashier lady, very bad reception and customer service - wouldn’t recommend."
• "We were then accused of not wanting to pay the whole bill and ended up having a verbal argument with the manager of the restaurant."
• "This is one of the rudest member of staff in a restaurant I have come across."
• "Staff not very attentive and look fed up."
• "The service was very bad, there was this one waiter who is short and had a black T shirt on he was very disrespectful towards us."
• "The staff were not polite at all."
• "Unbelievably rude staff."