Tortilla London Bridge Reviews Summary
Category: Mexican restaurant London
Customer Service
Pros:
- "Very friendly, nice and professional staff."
- "Staff was very polite and helpful."
- "Can't fault the one young lady dealing with the lunchtime rush; friendly, helpful, and somehow still a smile."
- "The wonderful staff at this great spot helped me massively."
- "At the tills I was warmly welcomed by the Wonderful Winston."
- "The little lady on the counter was so kind and cheerful."
- "The staff were helpful and they held my hand father-like and guided me through the whole process."
Cons:
- "Extremely pathetic customer service! Rude behaviour."
- "Service was abysmal, fast yes, but done in a way that seemed like I'd insulted her family by simply ordering."
- "The customer service though was a bit poor."
- "This is really bad customer service."
- "The staff member at this point is visibly flustered and losing her cool. She shoves the food in my direction."
- "Really grumpy guy who clearly objected to having customers."
- "The London Bridge branch act as though you're an inconvenience, they don't want you there, they are rude and the food is sub standard."
Food Quality
Pros:
- "Tastes real good and is cheap for the area, £4.50 with chicken."
- "The food quality and size is good, prices are ok I guess but communication with staff is bad."
- "The food was steaming hot, felt fresh and tasted good."
- "One of the best burrito's I've had."
- "Properly seasoned beef and related accoutrements were a joy."
- "The Burrito was excellent. Prawns were lovely, big and juicy."
- "Delicious burritos! Staff is definitely not stingy with the fillings which tasted absolutely amazing."
Cons:
- "The most disappointing Tortilla I've been to. All for a large box and they only fill up one third of the box."
- "The portion is a joke."
- "Beans and meats (beef, pork) are never drained so you end up with soggy burrito."
- "For a little bit of chicken, veg and guac, I’d expect to at least feel full afterwards."
- "Just chicken and vegan fillings available. If you want beef, pork or any other filling you have to wait because is not available in the food bar."
- "The Guacamole was brown and it was mostly onion with a bit of avocado, not Guacamole."
- "Burrito was very poorly wrapped, as fell apart as soon as unwrapped."
Hygiene
Pros:
- "The restaurant is enjoyable, modern and clean for a fast-food chain."
- "The place was clean."
Cons:
- "Hygiene is not a concern at the London Bridge Tortilla branch which is a shame as the food is good."
- "I saw one girl serve without gloves who touched her nose then told the customer she had just sanitised her hands. That was a lie."
- "Their kitchen could definitely use a disinfecting scrub."
- "The food was good, but as we were eating, my friend and I saw the employees spraying the cleaning chemicals on the counter over the food."
- "Toilets were a horror show. Seriously. Like you'd gone into the down below."
- "Hygiene in this place is zero."
Ambience
Pros:
- "The decor was also cute & lively."
- "Lovely place for a quick, yet delicious food."
- "Great music and atmosphere."
- "Atmosphere is great, good music and the murals are fantastic."
- "Loved the place and the ambience."
Cons:
- "Atmosphere would be zero if it were possible to rate it that low."
- "The entire restaurant was filled with smoke, we were sitting upstairs and the exposure to it was enough to make your eyes itch."
- "I couldn't even hear my friend speaking in front of me."
- "The restaurant was empty but the staff serving was insisting on rushing through and mixing orders."
- "Sometimes feels like military training camp when someone is shouting orders at you."
Value for Money
Pros:
- "Great value for money !! quick service!!"
- "The portion of meat or guac you get depends heavily on who prepares your burrito, but summarily great quality and good value for the money."
- "Prices are very good!"
- "Good value."
- "The prices are not the cheapest but they are reasonable, especially for London."
- "Delicious food and good value."
Cons:
- "This used to be place offering excellent value for money. However, the quality of food (including size portions) has decreased over the years."
- "It's very pricey for how much you get compared to other chains."
- "Quite pricey for what you get though."
- "Very overpriced."
- "It's gotten a bit too pricey for a standard burrito since they increased their prices last month to £7.35."
- "Over priced and small portions."
- "Incredibly stingy portion of meat on the burrito."
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