Tortilla Hammersmith Reviews Summary

Customer Service

Pros:

• "MAISA & TANIA !! Receive great service from these team members."
• "This visit though was made more enjoyable and smooth by Manuel whom has been so nice and insightful about some different topping I could try with my usuals."
• "I passed by tortilla on my lunch break after having a difficult start to the day. I found that the staff and the service quickly lightened up my mood with their positive energy and efficient work."
• "Amazing customer service especially from a very nice gentlemen."
• "Great warm reception friendly staff always and particularly David, TANIA & Maisa."
• "The staff (Mariola, Leah and Aman) are really friendly and efficient, and made me feel very welcomed."
• "The service is unmatched. The staff truly cares about your experience."

Cons:

• "Food wasn't fresh and young african lady who served us was rude didn't even bother to smile or advice on the food when we said that we there first time."
• "Unfortunately, it wasn't great. Staff weren't welcoming, the grilled veg was largely uncooked and raw."
• "Service was really slow but we expected it from prior visits at other tortilla locations."
• "Terrible customer service. I used to be a regular pre-lockdown."
• "Absolutely terrible service. Regardless of price, this level of service is completely unacceptable."
• "Great food with awful service. I've been here quite a few times now and the girls behind the counter always seem so grumpy!"
• "Food good. Service terrible. They prioritise Deliveroo orders over people queuing in the shop."

Food Quality

Pros:

• "Omg! This place is incredible! It’s Chipotle only not terrible.... Order the Barbacoa beef Naked Burrito (bowl), get all the extras."
• "Burrito was yummy although the chicken was a little dry."
• "I love the food, tasty, fresh and delicious."
• "A great spot for some fresh, tasty and fast food served by friendly staff."
• "Great burrito, one of the best I ever had, particularly recommended the shredded beef."
• "The food is without fail fresh and flavourful."
• "The food is absolutely amazing and made to perfection."

Cons:

• "Worst Tortilla I've been to. The black beans looked like they had been sat there for a few hours."
• "Low quality cheap ingredients and poorly distributed in the roll."
• "The guacamole is not fresh any more, the using rotten avocados testing disgusting."
• "The burrito was cold because they took so long to make it, they ripped it because they overfilled it."
• "The burrito bowl was sub par, there was no fajita veg or cheese added at all, it was mostly rice and beans and corn."
• "The burrito also was very bland, as if something had gone off from ingredients."
• "Although the quality of their steak is not good. It was chewy and several pieces were inedible."

Cleanliness

Pros:

• "I had an amazing experience, the place was really clean and everyone was wearing facemasks."
• "The place’s interior was aesthetically pleasing, with a lot of space and works well with the design and elements of the place; very well maintained."
• "Place is clean and cozy."
• "The area was relatively clean."
• "Thank you so much Tortilla Hammersmith😍 i really loveee mexican food specially your burritos and tres nachos😋 😍😍 also excellent service leah and maisa😊 well recommended, keep it up..😁 for now take away, I can’t wait to dine in..😊"
• "I recommend this place and a staff called Mariola was Very nice and smiling when serving."
• "This is my favourite Mexican food in London."

Cons:

• "Visited the place twice, the food was fine but the place was dirty and the tables were sticky in both visits."
• "Filthy eaterie. Tables were not wiped, food bits on floor."
• "Toilet facilities were dirty and there was no soap."
• "Toilets were the big let down here, no toilet roll or working hand dryer so I had wet hands with no way to dry them, and the toilet wasn't clean at all."
• "Tub of cheese was full of mould, visible to all customers."
• "Nearly all tables needed cleaning."
• "The only downside is the place smells when they roast meat in the open right next to the seating."

Value for Money

Pros:

• "They have a great loyalty card that enables you to collect points that you can eventually use to redeem against free chips or burrito."
• "I travel from Surrey just to get these burritos and these amazing chips with a pot of cheese and sour cream sauce dammm it's amazing 😁"
• "Very nice burritos at an affordable price!"
• "I would recommend going for the large burrito, because it is £7, whereas the regular one is a lot smaller and only £1 cheaper."
• "The burritos are fat as f!"
• "Tortilla do a great job and what they do that wins my service is they have a loyalty card."
• "I have to say I was very pleasantly surprised by how full, big and tasty the burritos were for the price."

Cons:

• "I like the tacos but they are a little pricey compared to a burrito."
• "The only issue I have with Tortilla is the deals are not well defined and are not good value for money."
• "Also, smaller portions than other stores like the one at Trafalgar Square."
• "The beans just ran out of the tacos and made a mess. Not worth £5.85 in my opinion."
• "Sometimes you will pay for a large, but the portion you receive is equivalent to a regular and vice versa."
• "Pricey for what you get, especially when staff skimps on the extra paid toppings."
• "Oh and they are sneeky with pricing, you order a burrito and then beef is extra, avo extra, basically a lot of the toppings are extra so you end up paying more than what you thought."