Tortilla Clapham Reviews Summary

Food Quality

Pros:

• "The food was tasty as expected, I enjoy spicy one!"
• "Really delicious and flavourful."
• "The burritos are delicious, juicy, tasty, and you can customize them a lot which is fantastic."
• "The food is incredible, very filling and tasty."
• "Delicious Mexican foods. We had quesadilla with chips. It came with tortilla chips, sour cream and a spicy salsa. We also ordered guacamole. Very pleased with the taste."
• "The food was great and good value for money."
• "Spot on! Lovely fresh salads and sauces in delicious burritos."

Cons:

• "Unfortunately it was the worst tacos I've ever had."
• "The quality of the food surprised me, as it was not on par with other Tortilla branches I've visited."
• "Ordered the chicken burrito and ate it as soon as I received it... I then started getting stomach pains and started feeling nauseous."
• "The burrito was cold, the pork was dry."
• "Food was TOO salty, and everything looked lazily contrived."
• "The food did not taste as though it was bursting with that freshly made taste and was a little soggy."
• "As for the food, the chicken burrito was OK, but the chicken was rubbery and other Mexican chains (Chilango etc) are certainly better."

Service

Pros:

• "Really good customer service, restaurant crew is very friendly and welcoming."
• "The staff were super welcoming and the food was great as usual. Every time I leave I feel like I receive a lot more than expected!"
• "Great food and a perfectly rolled burrito after ages... cleanliness was up to the mark and the entire team was so very friendly and they definitely knew their food well."
• "The staff there were efficient, polite and very friendly."
• "Very very polite staff with smiles matched to greet, food coming on time and made with love."
• "I was served by Leah and what brilliant service it was."
• "Every time I go there Emily is so kind to me!"

Cons:

• "Very disappointed that they were not taking cash as payment."
• "When I called for attention by the clearly distracted staff having a chat in Spanish, I was told 'Shut up monkey, you wait'."
• "Disgusting and contemptible attitude of staff today when I mentioned the portion of grilled vegetables was unusually low."
• "The servers were all complaining and giving me dirty looks."
• "Poor service. The manager is impolite. Stressful, ignorant."
• "One member of staff was quite rude and started talking to another member of staff about me and my birthday burrito in Spanish which I don't think was very professional."
• "The food is delicious but the tables' service cleaning is poor, the tables are greasy and dirty."

Atmosphere

Pros:

• "Also the atmosphere was amazing with the right amount of seats and clean place to enjoy food."
• "It was a great place with deeelicious burritos plenty of power points for charging phones and laptops and mobility equipment."
• "Great location just outside Clapham Junction railway station, and opposite the Clapham Grand."
• "They do the tres tacos and it is beyond superb! Atmosphere is brilliant! Quiet and spacious but impressive with a wall of beverages."
• "Great food, wonderful atmosphere, very clean."
• "Love this Tortilla branch! They’re always so quick and friendly and the food is delicious."
• "The customer service is amazing and they always make me feel well acquainted."

Cons:

• "It was too cold in the winter weather nevertheless the airconditioner was too frozen and the song too loud."
• "Very disappointed place is too crowded no social distancing some people don't have masks on."
• "Seating a bit cramped especially at the busy lunchtime hour."
• "Food was takeaway so I can't speak of the atmosphere, but it looks a bit cramped for me."
• "There is a toilet all the time is out service."
• "Been refused to use toilet for my 4 year old son, because we were not customer."
• "Came here yesterday evening, awfully busy with nowhere near enough people serving on the line. The queue moved slowly and reached outside and the service was very slow."

Value

Pros:

• "It tastes good! Decent prices! But this Clapham junction branch says it opens at 8am on weekdays and the guys are never ready to open at 8am!"
• "Tasty food and quite reasonably priced."
• "Food is good and reasonably priced."
• "Good portion as well. In my opinion, it's unbeatable for the price."
• "The food was great and good value for money."
• "Love tortilla, fairly healthy and always leaves me happy."
• "Tasty and large burritos at reasonable prices."

Cons:

• "portions have been getting smaller and smaller since that guy in the baseball hat took over."
• "Slightly pricey for what it is."
• "Used to be decent but the portion sizes for meat are now laughable."
• "Like others have said, measly portion of the main and veg but loads of cheap rice and beans."
• "Recently, I have noticed that their fillings have been hit by austerity - reduced."
• "Terrible experience, at the same price as before they now give you half portion."
• "The food is good, but ordering through the delivery is not worth the price, as even though you pay more for food- you receiving half of it!!"