Morrisons Reviews Summary

Staff and Service

Pros:

• "The cafe staff are very polite and friendly."
• "Gary (the little man on frozen_ as he described himself) went out of his way today to ensure I got what I needed."
• "The store is laid out well and the staff are always pleasant."
• "Nice staff member served us and was chatty."
• "The click and collect staff are so nice and helpful."
• "Customer service is perfect."
• "Staff very helpful."

Cons:

• "The two colleagues we encountered at Morrisons Diss took a bad situation and made it worse."
• "One star is too much! Shopping was 2 days late due to 'adverse weather' then after promising that it will be delivered they cancelled!"
• "Not good got shouted at due to taking mobility scooter to car to unload shopping."
• "Manager does not care about safety and equipment does not work shocking customer service."
• "Cafe staff sincerely need training in customer relations."
• "Till staff rude to the point of a Carry On Film."
• "Disgraceful customer service."

Store Layout and Accessibility

Pros:

• "Mobility scooters very useful for customers who are mobility impaired."
• "Great placement in town and accessible from all directions."
• "Also in this store you can buy yourself nice flowers, not every store has."
• "They made the different 'sections' like the butcher and the bakery into things that look like separate market stands which looks cool and is practical."
• "Huge free car park, good deals vary but overall good, lots of tills, clean toilets."

Cons:

• "Shelves are bare throughout the store of regularly bought goods such as bread, toilet paper and especially items which are on special offer."
• "Generally a good store but as with most Morrisons stores they do tend to change their layout very frequently, meaning it can be difficult to locate the 'everyday items'."
• "However doing a food shop here seems difficult. I think it's the layout of the store. The tills are too close to the aisles and if there's lots of people queuing, you can't really get through with your trolley. It's not streamline anywhere."
• "Poor layout change has no advantages and the queuing for tills is mad going all round clothing Isles."
• "change all the shelves without putting up aisle labels."

Product Availability and Quality

Pros:

• "Overall brilliant for plants. They always have the biggest selection of house plants at great prices! Also great selection of outdoor plants during summer."
• "Found some new veggie meals so definitely going back."
• "The store itself is updated it's clean they have a lot of stock available unlike other Morrisons I have been to."
• "In this store there is always a very large selection of cheese meat fish."
• "Lovely food and fab produce."
• "Good selection of food and produce, and very good self service type 'salad bar'."
• "Still the best selection of plants you can get in any supermarket better than some nurseries, food is good too."

Cons:

• "Spotted several out of date fresh items which is shocking."
• "The fish counter is abysmal, very very few times do you see fish that are fresh or worth eating."
• "half the shelves were bare."
• "Cod and Haddock fillets are white when fresh, not turning off white."
• "This one regularly runs out of stuff especially fresh fruit and veg."
• "Last week I bought stinky turkey legs, returned them to the Morrisons in Diss and got refund."
• "Nothing on the shelves, if you want a cup of coffee and a toasted sandwich, good luck, coffee machine is always broken and your sandwich will arrive in 20_30 minutes."

Price and Value

Pros:

• "There are always discounts there are always bonuses and always of good quality."
• "Prices are normally competitive with other supermarkets in the area and the quality of the fare is reasonable."
• "For whom it is personally for me it is inexpensive because that fish. This meat that I buy from other stores is quite expensive."
• "Some bargains; younger kids clothes are particularly nice, often."
• "Their pricing is consistently keen."

Cons:

• "Did my shopping and spent £70 almost. I also asked for 3 bags just the normal size WELL... I couldn't believe my eyes when looked at receipt £ 1.80 60p a bag."
• "Morrisons fuel prices have never been cheap but just lately they are now one of the most expensive."
• "Morrisons prices seem so out of whack with some of their competitors."
• "Morrisons breakfasts, in the café are really, really expensive."

Cafe Experience

Pros:

• "Ate lunch in their on-site cafe. A small wait for the food as they were busy. But it was worth waiting for! Really tasty and hot."
• "Food in the cafe is very nice as I have been a few times and satisfied each time."
• "There is a cafe inside which has good deals."
• "The cafe service was very good."

Cons:

• "The cafe rarely has the coffee machines in working order, therefore unable to use."
• "Café was closed for hot food at 1.20, when we arrived, speaking to the LONE member of staff manning the till, there had been a 45 minute wait for hot food."
• "Appalling. Went to there cafe at 12 Sunday restaurant was not 1/4 full told that not serving hot food as they have 2 pages orders ????"
• "Ordered a breakfast, the picture showed the baked beans in a ramekin, ( I don't like beans so always pass to husband) Breakfast arrived after a 30 minute wait, stone cold, beans poured on plate. Inedible."
• "No matter how quiet it is, there is always a half hour wait for hot food."