AP Morgan Estate Agents Redditch Reviews Summary

Customer Service

Pros:

• "From the offset, AP Morgan have been transparent and honest."
• "Fantastic from start to finish, Would highly recommend."
• "An amazing after sales service provided by Ilene. She kept us well informed during the whole process and saved the day on more than one occasion."
• "She always responds immediately, and has kept in contact every step of the way."
• "The guys at AP Morgan have been excellent."
• "Every time I called her, she was one step ahead of me and knew what was going on to be able to put my mind at rest."
• "The after sales team were brilliant!"

Cons:

• "It was one problem after another, with no consistency across the piece."
• "We are very disappointed in how ap morgan progresses in redditch... we try to contact the agency for a few days no one is able to give us any information."
• "Very very very bad estate agents rented a house wouldn't do any repairs took 8 months to put cooker in told about smoke alarms not in and carbon monoxide detector not fitted still nothing and boiler not working properly leaks in roof doing nothing about it iv got pictures of everything mould ever where very bad."
• "Great sales and marketing team but… very understaffed in terms of actually getting sales through."
• "Used online service for £780 + VAT. House sold quickly... Communications during and post sale were woeful."
• "Still have no idea what’s going on. Wouldn’t use again."
• "Very good at selling the service at outset and then once the property is on the market you have to constantly chase them for updates."

Professionalism

Pros:

• "They are professional, courteous and work hard for their fees."
• "I would like to thank Manny, who showed viewers around and negotiated a favourable price for my property."
• "Lauren has far exceeded my expectations in letting out our property, and has been nothing but an ongoing delight."
• "Samantha at AP Morgan was absolutely brilliant throughout the process of us buying our first home."
• "Joe sets the standards with AP Morgan, Professional and personal service from valuation to completion."
• "Special mention must go to Sam who has displayed such professionalism and sensitivity throughout the process of selling my Mom's house to date."
• "Joe is extremely knowledgeable and as soon as he viewed the house we trusted him straight away."

Cons:

• "Put in the asking price of a house, after I was told to bid my 'best and final offer'. A couple of days later, visit their offices to provide proof of finance. Later that day, learn that my offer was rejected in favour of another."
• "Wouldn't trust them as a buyer as far as I could throw them now."
• "The front of house team were great but I really didn't enjoy dealing with the pushy sales person who tried to force more and more services onto us."
• "I am totally appalled by the conduct of AP Morgan staff based in Redditch and in particular Jack Prosser and Abdul Kahar. Jack and Abdul provided me with deceitful information and lied to me in order to get me to sign a fixed contract."
• "I won’t recommend AP Morgan Redditch to anyone at all, very unprofessional, arrogant and deceitful staff members."

Efficiency

Pros:

• "Their new financial system/software is excellent and the rent is paid into my account on the day it is due."
• "They arranged several viewings and sold our house within a week!"
• "Our home was sold very quickly the service provided was excellent with regular updates from the team on progress."
• "Absolutely fantastic from the start to finish buying through AP Morgan."
• "We had our house valued the next day after enquiring, advertised the next day and sold the same weekend!!"
• "Our house sold quickly, within a week thanks to the efforts of all the staff."
• "House went under offer within 24 hours and the whole transaction took just over 5 weeks to Completion."

Cons:

• "Ilene was brilliant in our house transition, she couldn't do more for us. However, we were disappointed with how long the process took, which we believe AP Morgan were at fault for."
• "Although it took 5 months to sell it was a good experience."