Frankie & Benny's Reviews Summary

Service

Pros:

• "Our servers were fantastic - very friendly and helpful."
• "Slawek was very professional and friendly."
• "The staff are very polite and fast."
• "One waitress (tall blonde) was great and attentive."
• "Thank you to the cook for firing up the frier early to serve 2 weary travelers some fish and chips in the morning."
• "The customer service is excellent."
• "Staff are attentive, never wait long for drinks or food."

Cons:

• "Really did not enjoy the meal, service or worn down location. I think Garfunklels is past its prime."
• "The lady who served us was not very friendly."
• "Servers showed no empathy, nor advised us of what WAS available, we shouldn't have to cycle the full menu just to order a drink."
• "The manager approached us and snatched it away making her feel uncomfortable."
• "First the staff all rude they pass next to the customer you call them they look at you and they don’t reply."
• "The rest bordered on rude as they rushed through everything."
• "The service was slow and paying customers were second to Mecure hotel customers."

Food Quality

Pros:

• "Great place with tasty food and friendly service!"
• "Limited options for a vegetarian but the food I went for…. WOW! I highly recommend the garlic bread."
• "Very good food at really good prices too."
• "The food arrived very quickly and was very good."
• "Food was great, particularly the omelettes and Xmas offering."
• "Enjoyed a fine Fish&Chips accompanied by fine beer."
• "I had Eggs Benedict, which were very tasty and fresh orange juice."

Cons:

• "Food was overpriced and underwhelming."
• "This place is just non descriptive with no vibe."
• "Spaghetti Bolognese at nearly £12 for what was a small portion was very disappointing."
• "Waited about 30min for food that came out cold, and without silverware."
• "Possibly the worst food we have had the displeasure of eating, the chicken grill clearly hadn't been cleaned in a long long time."
• "Our table got mostly chicken that was dry as the desert. Could not finish it."
• "Pancakes like hockey pucks."

Value

Pros:

• "Very good Location near Paddington station and affordable food."
• "A starter, two main courses and a cider came to around £45, which is very reasonable in central London."
• "I used the newly launched Three+ customers 2 for £10 offer. With just one of my meals costing over that, the value is fantastic."
• "The food was really nice and looked really appetising and appealing and it tasted even better."
• "Food is ok, nothing special but adequate for the price."
• "Hospitable hosts, delicious foods, extraordinary presentation, wide range of cocktails and wonderful desserts; you name it, they have it."
• "The meal was delicious."

Cons:

• "Would not recommend for any dining with a group bigger than 2."
• "Main complaint - none of the staff wore their mask correctly."
• "Sausage burnt, with sections that were unpleasantly hard."
• "The price for same item differs hugely for lunch and dinner."
• "Just had a lovely lunch in Garfunkel’s. As a coeliac, they catered for all my needs."
• "The waitress was so rude just chucked the plates on the table."
• "Really disappointing especially given how much it was."