Giotto Italian Restaurant Reviews Summary

Service

Pros:

• "Staff 'Mo' handled [the situation] professionally and we appreciated a lot."
• "The service is very lovely."
• "Service was great - waitress was all smiles."
• "True Italian experience, attentive service and very reasonably priced."
• "Service was friendly and inviting."
• "The staff is super friendly and service minded making our visit very pleasant."
• "Service was great, friendly & attentive."

Cons:

• "Service was average - however at times quite difficult."
• "Rather slow service and manager a little abrupt."
• "The waitress did not come to our table untill 30mins after sitting to take it drink order."
• "They need to improve the attention... We arrived to the restaurant and they ignored us."
• "Staff seem stressed and overwhelmed."
• "Service could have been better as the drinks came before the food."
• "Service was dreadful and inexperienced."

Food Quality

Pros:

• "The food was faultless!"
• "Food portions were just right and all delicious!!"
• "The food is nice, good pizza and pasta and great variety of sweet desserts to finish."
• "The food here is AMAZING."
• "The food was super tasty and we didn't even have to wait too long for its arrival."
• "The food was flavorful and it tasted fresh."
• "Everything we tried at this restaurant was absolutely fabulous."

Cons:

• "Main course pasta was very very soft."
• "Food was acceptable but not brilliant."
• "The pizza was ok, the base was just a bit to dense for my liking."
• "The food just wasn't good enough for the prices they charge."
• "The calamari was overcooked and tasted like it had been fryed in old oil."
• "The meat and vegetables used on the pizza looked like it had come from a frozen bag of veg/meat."
• "The pizza looked like it was from the supermarket, the lasgane was a gloopy melted cheese pot."

Atmosphere

Pros:

• "There was someone playing the piano during the meal it really set the tone! Over all cute little romantic spot."
• "Lovely atmosphere with good pricing."
• "Such a cozy, good vibe restaurant just off Oxford street."
• "The atmosphere was cozy and inviting, making it a perfect spot for a romantic dinner or a family gathering."
• "atmosphere was so cozy and calming after a day in the hustle and bustle of the city."
• "The restaurant has a nice ambience with classic music playing in the background."
• "The atmosphere overall is nice, especially with the piano playing on the background."

Cons:

• "Staff don't look friendly, but the place is very clean and nice."
• "Atmosphere was ok but restaurant has a very dated look about it."
• "Unpleasant experience! The place was crowded and not many waiters available to serve."
• "The whole experience was uncomfortable for me, i just couldn't wait to get out of there by the end of it."
• "Shocking service, we booked for 5 got a table for 4."
• "Also, dim your lights. Have you ever heard of ambience? Your venue looks like a dental surgery on a Monday morning."
• "It was clear that the pink pudgy manager did not want us there and obviously didn't feel anyway about keep us there for an hour without any service."

Value

Pros:

• "With a tastecard it was so cheap and even without I felt like the prices were very reasonable!"
• "Good sized menu with lots to offer with decent price to match."
• "However, considering that we paid £25 for 2 mains, 2 salads and 2 drinks it was not bad."
• "Best meal deal in London, any pizza (mine was 4 cheese) any pasta (husband had lasagne), side salad and a glass of wine. £19.95 each."
• "If you’re looking for decent food and friendly surroundings at an affordable price, I’d recommend."
• "Good value for an independent restaurant in London."
• "Fairly good value for London though."

Cons:

• "I mean I spend £28 for a basic Sauvignon Blanc is that normal?"
• "A bit over priced for what you get to be honest."
• "And the bill is quite high for what it offers."
• "The entire thing was flavourless and so overpriced!"
• "With the service charge, just under £18 for 2 glasses of house red...!! Honestly, that is bordering on the criminal."
• "No draught lager! Warning! £5 for a bottle of beer."
• "Food was absolutely awful. Carrots undercooked, no seasoning or flavouring added to potatoes or chicken - very disappointing and extremely overpriced for a real lack of any culinary skill."

Staff Attitude

Pros:

• "Lovely staff and delicious food in pleasant surroundings."
• "Service is cheerful and the staff are helpful and friendly."
• "Live pianist was very talented, very welcoming and helpful staff, they went the extra mile for the birthday girl in our party."
• "The staff were extremely friendly and professional."
• "They made us feel very welcome and looked after."
• "Welcoming, friendly staff."
• "The staff were welcoming and attentive."

Cons:

• "Staff don't look friendly, but the place is very clean and nice."
• "The woman in the white turtle neck jumper never smiled, never came over to see how we were or enjoyed our meal."
• "Staff are friendly and quick service. Wouldn’t come back as you’re sat on a main road with lots of sirens going past."
• "The staff wasn't that friendly or accommodating."
• "Not very attentive staff."
• "Service was awful. Obviously the waiter and waitresses decided to skip charm school before opening this restaurant."
• "If I could give zero stars I would. The two women working the reception on Sat 2 Oct are quite possibly the rudest people in hospitality I have ever met."