Address: 150 Old Park Ln, London, W1K 1QZ, United Kingdom
Phone: +442075141700
Rating: 4.4
based on 659 reviews.
Atmosphere & Ambience
Pros:
"Wonderful atmosphere and the customer service was amazing."
"Although the place is always crammed, you've got to love the history and atmosphere that it has."
"There is such a positive energy in here, staff and patrons are all having a really good time."
"The dinner and atmosphere is amazing."
"Hard Rock Cafe feels more original and more like a pub then the one on Piccadilly."
"The atmosphere was high energy and so happy we went!"
"Great atmosphere, staff were super helpful and friendly."
Cons:
"Not the best atmosphere the food and cocktails were ok but unfortunately the atmosphere spoiled the experience."
"The atmosphere from these people instantly changed."
"It didn't quite feel like Hard Rock Cafe should feel."
"The atmosphere is not as good as piccadilly's restaurant. I was sat downstairs, which was quiet but pleasant."
"The music is also way too loud, I couldn't relax at all."
"Location itself is old and cramped. You’re constantly being bumped into by people walking between tables etc."
"The COVID19 layout was a bit meh."
Food Quality
Pros:
"The highlight, undoubtedly, was the delicious food. The burgers were exceptionally tasty."
"I had a pulled pork sandwich with a cheese bacon chips on the side, LOVED IT."
"The food was great and the atmosphere is excellent."
"The food was really good and the staff were awesome."
"The food was amazing but I didn’t enjoyed the Messi burger that much, the buns were not fresh and hard. But they have the best chicken wings and onion rings ever 🤍."
"The food too was good."
"The food was great and actually better than I expected with a place where the atmosphere and memorabilia are the big draws."
Cons:
"Dated food lacking flavor."
"Shockingly appalled. Food and hot beverages inedible."
"Food wise, I am afraid it is pretty much lacking."
"The portions are very small as you can see, and the fries were overdone and lukewarm, a real shame."
"Portions have became waaaaay smaller than before, fries were very cold! Got new ones at no additional charge."
"The food was basic, not worth the price."
"The food has declined in terms of sizes."
Service
Pros:
"Kristian provided some of the best service I have received in England."
"Servers all has a smile and we're friendly."
"Special Thanks to Callum and Dan; they made the whole difference."
"Melissa and Roxana take absolute pride in their work."
"Had a good time at this Hard Rock Café."
"The staff was TOP NOTCH!"
"The staff was brilliant as usual."
Cons:
"Extremely expensive, service fee is mandatory and they don't mention it and they even ask for a tip on top of it."
"I'm used to Hard Rock Cafe's service being much friendlier, which was not the case here."
"Clearly some waiters don't want to serve such customers."
"Slow service though."
"Service was the only issue, booked a table for 7pm but was sat down at one around 7:20."
"The waiter was a bit confused most of the time, maybe because the restaurant was also quite busy at the moment."
"The initial waiter had a real attitude problem."
Value
Pros:
"Great sized portions and decent value for money."
"They had gluten-free items!"
"The portions are BIG and expensive but the size makes up for the cost."
"Not bad for London prices."
"Good food for reasonable price."
"For those who say it expensive, I say you are paying for a dining experience."
"The meals are always satisfying and the portions are good."
Cons:
"The prices here for meals and drinks are hefty."
"The price of food was over the top compared to all the other HRC's I have been to."
"Food was good, but massively overpriced IMO."
"The prices, however, are very high, for portion sizes that don't look like the ones in the menu."
"The restaurant puts service charge, which is ok. But when they bring the machine for the payment, the waiters ask for further tip."
"As they increased their prices, it felt overpriced for what we got for."
"We couldn’t finish our burgers (mine was particularly bad)."