Waffle Jack's American Diner Reviews Summary

Interactive Tables

Pros:

• "Interactive table with activities on a table top sized screen, excellent for children and adults."
• "Some really cool table electronic games embedded as a large screen which forms the entire table."
• "Didn't need any ipads or phones as the table took care of entertaining everyone!"
• "There are some tables that are basically giant iPads, So you can have a good play around on a few games while having your meal."
• "The interacting game tables was fun while we waited."
• "They've recently added interactive tables which are great fun to use with the kids, think tablet but four foot long and two foot wide."
• "The kids love the interactive tables - You can play individually or as a family."

Cons:

• "No interactive screens for more than 4 people the restaurant is tiny 4 booths in total only 3 booths with interactive screens."
• "We had a child and all the adults were playing in the booth and we was left watching with our child in the one table that didn't have a gaming screen."
• "It was disappointing this booking was such a disaster and no member of staff could resolve it…..they should have clearly explained they could NEVER accommodate 7 people on interactive tables!"

Service

Pros:

• "The staff greet you with such friendly faces and make you feel so welcome."
• "Very friendly staff, attentive but not overbearing."
• "Staff were very friendly, food was amazing."
• "Really impressed by the level of service from all the staff particularly Julian and Nicholas."
• "The owner was really friendly making it so welcoming and went above and beyond to offer great customer service."
• "Our waiter was really attentive."
• "The staff were incredibly attentive and friendly, we cannot remember the last time we had great service."

Cons:

• "This is simply not good enough and to top it off the head waitress(?) didn't even seem apologetic."
• "Decent, well priced meal and excellent service. However felt slightly on edge because the owner has VERY aggressive mannerisms towards his wife who also works there which made us feel extremely uncomfortable."
• "Then after finishing our mains we were ignored for 30mins."
• "The decor is fun, the staff was initially very friendly but once food came we were pretty much ignored and left with dirty plates and dishes in front of us till we left."
• "We requested interactive screens at point of booking, however when we turned up the staff all told us they has not taken the booking."
• "I was really shocked to witness three men and a female threaten and intimate a young female."
• "Average food and poor communication with the staff because of language barrier."

Food Quality

Pros:

• "Great food, great ambience, great customer service."
• "The food was also amazing with big portions."
• "Absolutely fantastic diner, food was hot, incredibly tasty, unique themed and portion sizes were beyond excellent."
• "The food was excellent with a huge range of options from waffles, bagels, cooked breakfast and diner stables like hot dogs and burgers."
• "Food was delicious we ordered the ribs and a bacon and cheese hotdog."
• "The food was amazing."
• "The food was exceptional and the kitchen team do an amazing job to provide great tasting food time and time again!"

Cons:

• "Very disappointing! A restaurant with huge potential... food was poor! Very cheap ingredients."
• "Burgers are very average and chips were almost like half cooked oven chips."
• "If you know anything about quality food, go elsewhere!!!!"
• "The menu was so unbelievably horrid and basic nothing tasted good from what we ordered."
• "Cheap, nasty, poor quality ingredient used in every dish."
• "The vegetarian hot dog was in-fact a supermarket roll with two shop-bought frozen sausages on top of cold and undercooked chips."
• "The food is average, dry waffles, over-cooked chicken strips."

Ambience & Decor

Pros:

• "What an interesting ambience, lovely staff and good food!"
• "The interior design really represents the American theme!"
• "The atmosphere was great and the place really is a hidden gem!"
• "The American style decor is great."
• "Great fun decor in American Diner style, lovely staff (including the boss) and good food."
• "The ambience is very lovely, filled with license plates from various US states."
• "The place is decorated with some amazing items and has a great atmosphere and a real buzz of excitement."

Cons:

• "Furniture looks a little tired."
• "One point to improve would be the decor - it seems a bit exhausted and dilapidated."
• "The interior is tiny and run down this venue looks very grotty compared to the website pictures."
• "The place is decorated very quirky and I love the look but i think it looks a tiny bit dated in places."