Palace Theatre Reviews Summary

Theatre Experience

Pros:

• "The Ministry of Magic style decor of the theatre gets you off on the right foot as soon as you start climbing the stairs in search of your seats."
• "The actual palace theatre itself is also a very interesting building with its own magical vibe."
• "The Palace Theatre has left a lasting impression on me, and I will undoubtedly be returning for more magical nights in the future."
• "The theatre is a masterpiece of late Victorian playhouses, with comfortable seats and great views on all levels."
• "The Palace Theatre is a traditional London theatre with all the glamour and gorgeous interiors you've seen before in London."
• "The theater itself is really nice and well conserved. The atmosphere when you enter is stylish and magical."
• "Beautiful theatre in the heart of London."

Cons:

• "The theatre is not the most comfortable, especially when you are at the highest level."
• "The balcony is VERY steep and I can imagine would be a little scary for anyone afraid of heights."
• "The palace theatre itself is intimate and gives great views of the stage, but it's also very tight and crowded in the seats, and the AC is lacking so I was warm through the entire 6 hours of Cursed Child."
• "But these seats.. we had expensive seats and my legs were hurting so badly."
• "The only complaint is that the rows are very tight with little leg room, and the balcony rails can obstruct the view very slightly."
• "The theatre is not the most comfortable, especially when you are at the highest level."
• "The seats here are unbearable. I am in agony from sitting here."

Staff and Service

Pros:

• "The staff were great and well organised."
• "Everyone working there was very nice and helpful."
• "Beautiful surroundings and extremely helpful staff."
• "Special thanks to Hannah and the Crew team on help with our handi-capped grandparents. Very helpful and courteous."
• "All the staff were very friendly and the gentlemen welcoming everyone in was funny and informative for the show ahead."
• "Absolutely beautiful theatre with very helpful and friendly theatre/door staff."
• "The staff were enthusiastic and nothing was too much trouble."

Cons:

• "I felt discriminated and unrespected."
• "However the staff (I think she was the 2 floor manager) was rude and arrogant."
• "Found the security of this theatre super rude."
• "Staff are rude and constantly on your back with binoculars that you pay for."

Performance and Production

Pros:

• "Great performance! Wonderful cast and visual/sound effects."
• "Cursed child part 1 was fantastic with brilliant acting and the special effects and illusions still have us questioning how they do it!!"
• "The set, choreography, lighting, etc, are mesmerising."
• "The play was wonderfully executed, brilliant special effects."
• "The actors were superb in their performances, and utterly believable."
• "The cast were magical too, their performance was so accurate and brought life to pages I read."
• "Harry Potter and the cursed child was amazing. Quite a few fantastic actors."

Cons:

• "But the performance of 'Harry Potter in the curse, child' was disappointing."
• "Special effects were very low budget, which was a little disappointing."
• "Dialogue a little slow and clunky in parts."
• "The Harry Potter play - not so much."
• "Had really high expectations for the show and obviously a HP fan but would overall rate it just OK."
• "Not a great show... The least enjoyable Triple A West end show in London by a loooooong way."
• "Maybe this is the end of Harry Potter franchise if they can't ensure quality through and through."