Address: 166 Drury Ln, London, WC2B 5PW, United Kingdom
Phone: +442039252998
Rating: 4.7
based on 565 reviews.
Seating and View
Pros:
"Seats were very comfortable - normally find London Theatre seats cramped and narrow, not the case here."
"The seating is steep so you always have a good view."
"Love the way the seats are offset to give better view of the stage."
"Excellent sightlines from practically all of the seats."
"Inside the theater it was very spacious between the rows and aisles, so you seat comfy and have plenty of space for your knees."
"Seating has plenty of leg room and even the stalls are stepped to make it a little easier to see over the inevitable 7 foot giant who always sits in front of you."
"The pitch of the seating means that you have a good view even further back and don't have to worry about being blocked by a tall person in front."
Cons:
"Very uncomfortable seating over a two hour period."
"The seating plan is unclear so you may have to walk past 50 seated people rather than come in at the correct end of the row."
"The seating arrangement is cramped, with little to no leg space and narrow passageways that make it difficult to move around."
"Seats are comfortable but leg room a little scare."
"Once in, there are a surprising amount of steps to get up to dress circle."
"The theatre is fairly compact, however the seats are decent! This photo is from the back row of the stalls and the view was still perfect."
"The theatre is large and comfortable, I think that most of the seats are really good and you will enjoy the play."
Accessibility
Pros:
"Accessibility is good with an access team who help take disabled patrons via a lift."
"Went to see 'crazy for you' at this theatre. I needed crutches after a knee replacement but the staff were amazing to all those with disabilities."
"I came with my mum last night who had a broken leg, and just wanted to share how amazing the accessibility support team were!"
"First visit for our family last night to watch Cinderella. Big shout out to Chloe who supported us so very exceptionally to make sure Mum enjoyed and got to her seat despite her mobility probs."
"The staff were first class and took into consideration my disability and relocated us to accessible seats."
"All though there is a lift to the circle making it more accessible there are still a lot of stairs to navigate."
"Lovely theatre. Easy to locate and get into. Comfortable seats with amazing views."
Cons:
"Poor adjustments for disabled people (no stair-free access)."
"There is no elevator up to the higher rows so be prepared to take quite some steps."
"The only down is that you will need to claim some stairs to get in (not sure if they have wheelchair access)."
"There may be a more accessible way but I have tried that at other theatres and it always seems to be a longer, more convoluted way of getting to my seat which causes me more pain and difficulty keeping up with the guide (why don't they slow down to help guests with mobility issues.)"
"I did wish they sold some form of sandwich at the break, as I didn't come prepared for it being 3.5 hours long."
"Wish they had fewer stairs to climb."
"I loved the show and the venue was okay but there were quite a lot of stairs."
Staff and Service
Pros:
"Plenty of foyer staff to direct you to your seats."
"Friendly team working there, really welcoming and kind."
"What a great theatre, the staff were amazing - attentive and fast and so enthusiastic about the theatre and the production."
"The theater staffs very welcoming, very helpful."
"Staff very friendly and welcoming."
"All staff were professional, friendly and getting in, getting drinks and leaving was all well organised."
"The staff at the counters were so quick, polite, helpful and welcoming."
Cons:
"You then want me to pay £8, let me repeat £8 on a programme which is also full of adverts?? REALLY???"
"Bar staff didn't serve us saying the play was starting, but it didn't start for another six minutes."
"The organisation was a bit lacking however, and the corridors and stairs are narrow and confusing."
"The queues for the bars (which were multiple) were very badly organised, taking often one entire interval to get one drink."
"Toilets are very busy. Bar service is a little slow so if u can pre order it is best."
"Honestly would love to see a strict closed door policy 5 or 10 minutes after the show starts and a zero tolerance electronics policy."
"The only one thing I would suggest is signposting the disabled toilet as I only managed to find this towards the end of the show."
Facilities and Atmosphere
Pros:
"The theatre itself is very modern, no guilded cherubs, the seating is steep so you always have a good view."
"An unusually modern theatre for the West End."
"Easy access and only 5 mins from Holborn station."
"Good facilities including ample toilets so no queuing."
"One of the best theatres I've visited in recent years. The fact that there are several bars and snacks outlets mean there are very few queues."
"Great bars and toilet facilities."
"The recent refurbishment has provided amazingly comfortable, wide seats with great legroom and excellent sightlines."
Cons:
"Little bit hard to navigate inside - particularly in the intervals when the stairwells are completely full."
"The seating plan implies you'll be miles away from the stage but I would have been happy sitting a lot further back."
"1970's brutalist building means that the front of house experience is as dour as it is possible to experience."
"Despite being modern, the design of this theatre leaves a lot to be desired. Everyone gets funnelled into the same 2 staircases leading an absolute crawling pace as people leave the theatre."
"Layout of the theatre is appalling, 4 flights of stairs and 3 corridors just to get to a set of three cubicles."
"Little or no seating in the bar or general areas."
"Limited seating in the bars and cafe areas - except to stand unless you see very early in the queue."