Address: 16-22 Great Russell St, London, WC1B 3NN, United Kingdom
Phone: +442073471221
Rating: 4.2
based on 297 reviews.
Service
Pros:
"The service was impeccable."
"The service we had was first class."
"Service was spotless."
"I would give the service six stars if I could, we were looked after so well on our wedding anniversary."
"Excellent service and great food."
"Service was simple the best, friendliest staff in all of England bar none."
"The service was friendly and attentive."
Cons:
"High expectations but ultimately a really disappointing experience."
"Staff were slow and unattentive."
"Service wasn't particularly good either with us having to wait a while even though we had a booking."
"Unfriendly and borderline rude staff, it doesn't make you feel welcomed at all."
"The manager needs to learn basics of customer service. He was super rude with us."
"A very rude male waiter locked the door to the exit and harassed us to give the flowers back."
"Service was slow and not attentive at all."
Food Quality
Pros:
"The food here tastes great."
"All of the teas we tried were amazing, highly recommend the lychee goji."
"The sandwiches and scones, which were divine."
"The food was tasty and beautiful."
"The food itself was delicious, full of flavour and beautifully presented."
"Food is delicious do try the prawn starter and seafood mains are great."
"The food exceeded our expectations."
Cons:
"Low quality food in a nice location."
"The bread for the sandwiches was so stale and the patisserie was extremely sweet."
"The crab starter was also disappointing, the teaspoon portion of apple salad which came with it was the better part."
"The mushroom risotto which was bland, and the fish which lacked seasoning."
"The sandwiches were very bland, the desserts pretty much all tasted the same - and WAY too sweet."
"Water was not refilled, none of the food had much flavor."
"The food was overpriced for what it was."
Ambience & Decor
Pros:
"It's elegant and definitely Instagram worthy."
"The venue is incredibly pretty."
"The decoration of the terrace is just magical."
"The terrace itself is beautifully decorated with flowers and foliage and is heated."
"Beautiful autumn leaves decor, good atmosphere."
"Magic atmosphere to set one up for autumn."
"The venue is extremely instagrammable and floral wall is so pretty!"
Cons:
"The images online are misleading as we had a table pushed up along a plastic wall, not with the beautiful flower wall."
"Sadly, the flowers adornment doesn't extend to the restaurant's patio (which is an extenal extension of the terrace)."
"The flowers are all fake, and it’s very underwhelming."
"The pictures make the place look really awesome but left out unimpressed as the decor was mostly composed by cheap fake flower, which doesn't look good at all."
"It’s just another Instagramable place that was not value for money."
"They had taken down the flowers in the patio which was disappointing."
"It is a terrace with just a plastic screen as protection from coldness outside."