McDonald's Reviews Summary

Food Quality

Pros:

• "Nice staff but they were clearly understaffed, cheese burger tasted strange for some reason and the food came out like warm."
• "As someone with pretty bad social anxiety and special needs it was super relieving to have nice people who sorted my problem out!"

Cons:

• "The food is always cold, and the staff seem under trained and out of their depth how you can't keep chips hot and can't cook burgers is beyond me."
• "It’s disgusting what passes as food these days."
• "Not a single time I have ordered from there have a I had warm/hot food or the correct items."
• "The staff were nice but the chicken wrap was a little tough and left part of it, not the greatest experience I'm afraid."
• "Food was freezing cold, not the uber drivers fault at all, tracked his route/time 10 minutes, as expected."
• "Can’t get a simple order right the food is cold when it comes they forgot everything they send stuff that has the wrong ingredients."
• "The sausage and egg muffin was burnt half way across bun and sausage, and hot chocolate was like piss not very good at all."
• "The fries were mushy and the burger was cold. I love a good McDonald’s but this one is an insult to the brand."

Customer Service

Pros:

• "Clean, tidy, and staff are friendly. Food is becoming overpriced for what it is, however."
• "Very friendly staff especially the girl on the drive-through with the really thick glasses on. She is a happy little thing and always has a smile even when its cold."

Cons:

• "They need to retrain their staff. They need to do quality checks on their food."
• "Placed order at 12pm and still waiting for delivery at 2pm... this place is shocking and should not be flying the McDonald's flag the manager should be let go as clearly it's not managed."
• "Don’t know where they are getting staff from but senior management needs to have a look at this branch for immense poor service."
• "Whoever deals with the delivery packing on a Sunday morning needs to have words with themselves."
• "Terrible service, waited 45 minutes with my son, partner and step son to be told that the staff have no idea where my order has gone."
• "The staff here don't care. The burgers are badly assembled & often soaking in grease (including the bun)."
• "Most unorganised McDonald’s I have ever been in. Stood 20 minutes waiting for an order to finally get it then had to take one of the items back as it was clearly burnt right through the middle."
• "Been stood in McDonald's for over 45 minutes waiting for a happy meal and a chicken wrap meal, obviously nothing special or not a big order, got home to find that parts of my daughters happy meal in missing plus her drink."