YO! Norwich Reviews Summary

Ordering Process

Pros:

• "Order from the website, automatically delivered to your table!"
• "The new food delivery system is great and really appreciated since the pandemic."
• "The new system of food coming round on the conveyor worked brilliantly."
• "The online self-paying made everything easier."
• "No wait, served straight away and the menu/ordering process was clearly explained to us."
• "Yo! Have made it easy and accessible to book a collection time online, or a delivery, with their full menu."
• "Watching the head chef cut the Tuna was poetry in motion."

Cons:

• "It took ages as we had to download an app and then try to navigate around it."
• "Also to order in the restaurant you need to do it online which is a long tedious process to browse, order, pay before you get your food."
• "Ordering is done via an app and you pay for the food in advance. This was confusing."
• "Food can only now be ordered via a QR code which I continue to not be a fan of."
• "It's mandatory to order digitally and with the abysmal wifi they had, ordering felt like a mission."
• "All ordering is done via a clunky website."
• "First time since covid we have been here. So sad things have changed - we loved the conveyor belt of tempting things. Instead it was hard to order using the QR code and food arrived slowly."

Staff and Service

Pros:

• "The staff can be friendly but also not really helpful sometimes."
• "The place is nice and the staff were really friendly and so helpful."
• "The staff was really helpful and talked us through everything."
• "Her warm smile and friendly demeanour immediately put me at ease and made me excited for my meal."
• "We were greeted by a lovely young man who sat us down and explained how everything worked."
• "Staff were polite and pleasant too."
• "The staff are always super happy."

Cons:

• "The staff are ignorant / indifferent, inept and lazy."
• "Waiters not very interested, chatting to each others."
• "The woman on the door in-charge of entry was very abrupt and rude."
• "The service is particularly poor now."
• "Definitely gone downhill. Several people I know have said they won't go there again. Not what it was."
• "The service was dreadful, all of the staff were unattentive and rude."
• "After 20 minutes we gave up after yet another barked order from grumpy staff."

Food Quality and Variety

Pros:

• "Having never tried sushi we didn't know what to expect but we absolutely love the food here."
• "It's freshly made sushi, it looks like sushi, it's all made fresh, it tastes fresh and they make it all day right in front of you."
• "The food is great, and the atmosphere is fun and unique!"
• "The food was great. I ordered a variety to see what it was like I loved it all."
• "The food is fresh and delicious."
• "Food delicious and definitely on our favourites list."
• "The food was amazing and my very first time going."

Cons:

• "Yo Sushi keep raising their prices but the quality of the menu and the food keeps dropping."
• "The sushi rice was too mushy."
• "Food quality has definitely dropped too."
• "They charge ludicrous amounts for tiny portions."
• "The actual food was so disappointing. If you want sushi at this standard a meal deal from any supermarket is comparable at a fraction of the cost."
• "The tuna used on the nigiri is cheap and belongs diced in a can."
• "The sushi was probably some of the poorest tasting sushi I have ever had made by untalented non-native sushi chefs."

Price and Value

Pros:

• "£34 for 7 blues dishes, 1 green dish and drinks. Not too bad at all."
• "Was all reasonably priced; expected to pay a lot more but they had a student discount (25% off) which brought it down very nicely."
• "The sushi was to die for and really well priced."
• "I thought it was pretty reasonable overall."
• "The food was delicious and well portioned with reasonable prices."
• "Try it on a Monday as they have 'blue Monday' where they make a lot more dishes cheaper so you get more bang for your buck."
• "Delightful food, ok service, affordable prices."

Cons:

• "It can get pricey."
• "£1.30 per person for tap water is far too steep for what it is."
• "It’s just not an affordable place to go and eat now."
• "Very overpriced spent over £70 and was hungry when left."
• "The prices here are insane to be honest."
• "The prices are just too high, we spent over £50 and left hungry!"
• "The prices had shot up considerably."

Ambiance and Experience

Pros:

• "The restaurant looks clean and well looked after."
• "The atmosphere, staff etc were spot on and loved the choice of drinks available."
• "Atmosphere was so good and everything was just amazing!"
• "It was a fun and different way to eat lunch."
• "Fun way to try sushi if you haven't before."
• "Overall great experience and I would definitely recommend."
• "We absolutely love Yo sushi wherever we go but what sets the Norwich branch apart is the INCREDIBLE staff."

Cons:

• "But, there was just no atmosphere. Yo, what have you done? The clattering of the small plates as they go around has gone."
• "The whole style of place wasn't very enjoyable."
• "The table was also dirty when we arrived."
• "Cleanliness naff, where we sat had food and dirty napkins all over the floor."
• "Greasy floor near the kitchen wash area."
• "When I first went in I was shown a seat right outside the toilet, so you can literally smell anything from the toilet while eating."
• "The toilets were filthy and did not look as if they had been cleaned for days."