Cardamom Reviews Summary

Service

Pros:

• "Service started well with a friendly greeting and we were shown a table quickly."
• "Thank you for the excellent service and also for making my little girl's birthday a special one."
• "Every time we come to I.O.W, we make sure we visit Swad restaurant. The food is fantastic and the manager is very friendly."
• "When you are on vacation you really take a chance when you eat out. Let me tell you Cardamom deserves 5 stars ⭐️ for flavorful food, lovely ambience and brilliant customer service especially from Sim our waiter!!! He know how to serve!"
• "The waiters are always very helpful and go above and beyond to make sure you are happy."
• "Loved the food, staff were friendly and helpful."
• "The staff are very friendly, can't fault the place."

Cons:

• "Absolutely awful staff."
• "The manager/owner was very rude and would not want to accept his mistake."
• "the waiter didn't Evan acknowledge us when he brought food on table."
• "Very unprofessional stuff. Waited for 40 minutes then the stuff told they are closed at 9:10 pm and can not take any more orders."
• "Manager and waiter both were extremely rude and unprofessional."
• "The manager is absolutely rude and refuses to give us a table in-spite of vacant table."
• "The staff was very rude especially the business owner."

Food Quality

Pros:

• "The food was very good, but as others have said, you wait a long time for your food to be prepared."
• "Great atmosphere, delicious food, and good service."
• "Tried Cardamon for the first time on the 23/02/2021! I can honestly say it was one of the best, you could tell everything was cooked to order so fresh and full of flavour, will definitely be ordering again."
• "The best Indian food we’ve eaten!"
• "The food tastes very good and is highly recommended here."
• "Superb flavours and presentation, all our dishes were delicious and freshly cooked."
• "The food we ordered was absolutely delicious and plentiful!"

Cons:

• "The food was bland and had no taste to it."
• "No star at all, one of the worse cuisine I had my ever life."
• "Food was brought quickly - too quickly and everything felt rushed. Food quality was mediocre."
• "the food is an absolute rip-off!!"
• "The food was not appetising to look at."
• "Also the food was not tasty even."
• "quality of the food very poor."

Wait Time

Pros:

• "Food was nice, came very quickly, service was a bit slow at the end when trying to pay the bill but you could see how busy they were by the amount of takeaways being collected so understandable."
• "Drinks ordered and on the table in like 5 minutes."

Cons:

• "waited for way too long only for starter, curry naan n rice."
• "We had to wait over an hour for starter and another hour for main."
• "what a bloody fiasco! only got half our meal, not given any plates, received drinks after the starters."
• "Waited over one hour for the starter and left without eating the main course."
• "Waiter not able to understand English even after reviewing order 2 times at the end we are short of chapati or incomplete order."
• "Bland food and slow service."
• "If you are in a large group they struggle to serve all of the meals at the same time, so if you wait for everything to arrive, some of your dishes will have gone cold."

Ambience

Pros:

• "The place has clearly had a refurb and is immaculate."
• "Spotlessly clean dining room."
• "The decor is new and fresh, the menu is wide."
• "The atmosphere is airy and relaxed."
• "Really lovely setting with nice colours and lighting."
• "Very friendly and warm welcome given to us both for a 'walk in' without a booking."
• "It was rather empty when we were there but it was off season. The food was excellent."

Cons:

• "The restaurant looked nice but that’s about the only good thing I’ve got to say about it."
• "Give this restaurant a miss, the decor and furniture is out of date and in need of renewing."
• "We sat down and then left before ordering. We would suggest that they invest in the decor and lighting."
• "The restaurant was extremely warm and there was little ventilation."
• "this place is awful, not at all authentic."
• "The restaurant and toilets are very clean."
• "Decor and presentation very basic but the food makes up for that."

Value

Pros:

• "Great proper food. If you don't like waiting for things to be cooked properly then this isn't the place for you."
• "Good food great price."
• "Portion size is sufficient for 1 adult. So reasonably priced and generous."
• "The food is piping hot, generous and above all delicious."
• "Very generous portions."

Cons:

• "they even charge for chutneys."
• "the food is an absolute rip-off!!"
• "They charge too much for what they have to offer."
• "Absolutely NOT value for money."
• "The portions are very small and price too high."
• "Absolutely horrible oily food with terrible and disgusting naan bread."
• "The food was awful.... butter chicken was just chicken in a gravy/dal with added sugar."