Pure Drop Reviews Summary

Management and Staff

Pros:

• "Landlady, Frances, is such a lovely warm bubbly person and makes you feel so welcome."
• "The Manager, Samantha and her staff are lovely, very friendly and make time to talk to you, even though they are busy."
• "Everyone smiling and cheerful and the team working hard to serve all the customers."
• "The staff were amazing and the food was delicious. Overall there was a great atmosphere and we all enjoyed ourselves."
• "The staff are really warm and welcoming and go out of their way to assist."
• "The young lady who looked after us from the bar to taking and bringing our food order was brilliant!"
• "With friendly staff and customers alike, another enjoyable and fun-filled evening was had celebrating St Patrick’s Day at The Pure Drop."

Cons:

• "Needs a good manager who knows the pub game to pull it all together."
• "The management team are obviously in the wrong profession."
• "Waited a very long time for food and it was only ok, expected better for the time waited, staff inexperienced, and no interaction with customers."
• "Both the food and the service and attitude of the waitresses is well below par."
• "Insufficient staff for the number of diners."
• "The management are completely in the wrong industry and really should be replaced by the brewery."
• "The VERY RUDE lady said we do not do table service,order at the bar."

Food Quality

Pros:

• "Nice menu, excellent food, best chips for miles."
• "However the food was delicious and came out quick."
• "The food is great, you’re not waiting long for it to arrive."
• "Food was lovely and cooked to perfection, couldn't fault a thing."
• "The food was divine. What more could you ask for. I had the rump and it was cooked to perfection."
• "The food was amazing, service was great and all safety measures were firmly in place."
• "The food was spectacular service amazing."

Cons:

• "The steaks were all fat and could not cut or chew."
• "Sausage and mash well I cannot describe the gravy I have never seen anything so watery in all my life."
• "Ordered the dirty chilli, had to complain about portion size as it was literally 2 measly tablespoons of chilli."
• "The main was traditional Christmas meal, colourful but very bland no flavour."
• "Paid extra for cauli cheese between us, tasted synthetic not fresh and tasty."
• "The hunters chicken was over cooked and dry. Both roast dinners had cold brussels sprouts."
• "Curry was horrendous extremely bland tasteless."

Ambiance and Cleanliness

Pros:

• "The pub is spacious and bright - a personal favourite!"
• "Absolutely lovely meals and atmosphere, definitely recommend stopping by for lunch, dinner or for the quiz night on Sundays."
• "Good Covid hygiene procedures ... Eg sanitiser available, tables very clean."
• "Lovely clean place, and really friendly staff."
• "Very clean and tables well spaced out."
• "Friendly, warm atmosphere."
• "The atmosphere was lovely the staff were all very helpful and friendly a very spacious establishment."

Cons:

• "We walked out without even ordering a drink."
• "Pub in need of decorating, run down since last time I was there mind you that was 12yrs ago."
• "No warning about the small step, outside the loos, which was dark grey, so didn’t stand out clearly against the carpet."
• "The pub stinks of dogs and there was dog poo on the floor."
• "No warning about the small step, outside the loos, which was dark grey, so didn’t stand out clearly against the carpet, which scared my mother who’s registered disabled."
• "We attempted to have a nice evening chatting but table in front and behind drinking shouting across back and forth to each other ended the evening for us."
• "The pub has always served really good quality food at very reasonable prices."

Service and Wait Times

Pros:

• "Excellent meal, very good and swift service even though the restaurant was busy."
• "The food all came out together, piping hot and all four of us thoroughly enjoyed our food."
• "Really nice place to eat without booking. The food was excellent and the service was excellent."
• "Absolutely lovely experience food was 10/10 and staff were so helpful and friendly for our table of 8."
• "The food was very nicely cooked and prepared."
• "Our food was served in a timely manner and was piping hot. Tasteful and colourful, and very reasonably priced."
• "First time there yesterday. Impressed with the surroundings and quality of food. Staff were very attentive."

Cons:

• "Upon entering pub notice said no fish or scampi. When order was placed no mixed grills or Mac and cheese were available either."
• "Not very busy at all but waited far to long to be served let alone waiting an age to get our food."
• "Service can be a little slow - around 30 mins for main courses seems to be the average."
• "Unfortunately all 3 bays were taken and some did not have disabled passes displayed!"
• "No reason or apology was given for the delay."
• "A long wait for the food to be served."
• "Had a 20 minute wait for the starter from ordering, then 57 minute wait from finishing the starters to the mains coming out."