Queen's Head Reviews Summary

Service

Pros:

• "Service was prompt and friendly."
• "Got to speak to the owner who was in the bar when paying and couldn't have been nicer, asking how our experience had been."
• "Fantastic service, we were well looked after and although warned there may be a little wait as a large table all the food came in good time and was delicious."
• "Staff were all young but on a busy Saturday they were on top of everything. Service was exemplary."
• "The team are extremely friendly and attentive, the service was amazing."
• "The staff were amazing fitting us in at the last minute."
• "The server Phil, my name sake was very attentive and jolly catering for all our needs."

Cons:

• "They were asked for a coffee and told the customer they were too busy to bother."
• "They wouldn't do us food (group of four) as they said they didn't have enough staff to bring it out to us."
• "Was also ignored at the bar... Wrote all this before in a review only to be met with a review countering mine a few minutes later."
• "They wouldn't validate the parking as we weren't eating."
• "I went to the bar, waited for 10 minutes. In those 10 minutes the manageress looked at me multiple times but carried on drinking and talking to her staff behind the bar."
• "An elderly woman who was serving us was quite abrupt and surly."
• "We were completely ignored by the bar and waitress staff having their own conversation."

Food Quality

Pros:

• "The food was delicious as you can see."
• "Highly recommended! Both garden and restaurant are well kept clean and tidy, staff are welcoming and very attentive and are food was to die for."
• "The food was the best we had in our stay at the new forest, having been recommended to go here by family we can see why."
• "The food was actually very nice."
• "The food was rather yummy, id especially recommend the carvery and current sharers board as shown... Its good, flavoursome and full of Mediterranean flavours."
• "Went for lasagne and garlic bread which was delicious and warm."
• "Our food was incredible as well, I ordered the 30 day aged rib eye steak (10oz) and I enjoyed it very much."

Cons:

• "Went for Christmas meal with Co workers but the meal was a let down."
• "Sadly let down by the veg which was overcooked and cold."
• "The lasagne could have bounced off the walls. And the meatballs were dry."
• "The food came cold and stodgy."
• "The so called turkey dinner was a joke, cold, brown brusselsprouts, roast potatoes looked like scrapping from a deep fat fryer, turnips were anemic, no gluten free stuffing options, dried up carrots."
• "Terrible meals. Risotto rice was NOT RISOTTO rice but standard boiled rice and a few peas 1 very small piece of sea bass and 2 very small scallops."
• "The squid was very bland and didn’t have any flavour to it all, both the burgers had no flavour, and were disappointing."

Ambiance & Decor

Pros:

• "Cozy, old pub with all the charm that comes with that."
• "Nice village pub with a distinctly British feel about the place."
• "Very nice interior and big seating area."
• "They have a lovey outside seating area."
• "The garden is massive and spaced out so it was perfect for us to take our dogs into."
• "Pub is dog friendly which I certainly enjoyed, love seeing dogs in pubs. Gave it a nice family atmosphere."
• "Lovely pub, with a huge garden area."

Cons:

• "Tables are VERY close together!"
• "Dirty glasses and plates scattered around the pub and bar and staff stood around chatting."
• "Seated with no choice despite empty tables by abrupt unfriendly hostess (Violetta?)"
• "Staff were nice although local/regulars were served before us even though I had been waiting."
• "For an old forest pub that we have visited many times over 30 year's, we were greeted by uncleared tables surrounded by cigarette buts, butter wrappers etc."
• "No clean wine glasses meant we had to wait over 15 mins for a drink."
• "The toilets would be my only quarrel. The bar was nice and warm, but the second I went into the toilets I thought I was going to freeze."