Address: Alex Moorhouse Way, Costessey, Norwich NR5 0JT, United Kingdom
Phone: +441603743489
Rating: 4.1
based on 540 reviews.
Service
Pros:
"Really professional and friendly helpful staff that work really hard."
"The member of staff who waited our table was very friendly, professional and attentive."
"Staff were extremely friendly and helpful."
"A great welcome upon arrival and attentive staff."
"Waiter was cheerful and helpful."
"All of the staff were very welcoming but Emma and Daniel were exceptional."
"The staff were great! the service was good."
Cons:
"Service was fine but carvery wasn't good... There was a very unpleasant toilet smell in the main bar also."
"The waitress got very stroppy."
"The manager was extremely rude and talked to me like a 2nd class citizen."
"With no apology whatsoever the chicken strips were taken and then we were given vegan strips and expected to just be ok with it."
"Sat for over 15 minutes after I mentioned this and no one had the decency to come and apologise."
"I emailed and no response was given."
"But I do feel they need more Chefs on duty as had too wait a long time for chef to return."
Food Quality
Pros:
"Was pleasantly surprised of the variety of food on offer and reasonably priced."
"The meat was tender and full of flavour and the vegetables were fresh and hot."
"The food was really lovely, very hot and cooked perfectly."
"It was one of the best meals I've had out in a while."
"Had a fabulous meal today, everyone is so friendly and pleasant."
"Good food not expensive!!"
"Came here for Christmas Dinner yesterday and was very impressed with the food and service."
Cons:
"Although the service was good and the vegetables .. were nice the meat portions should have been a lot more generous .. the slices are too thin just Slithers. and not value for money."
"Small portions of meat, poor selection of tasteless veg."
"Don’t order the club sandwich it had nothing except half a slice of tomato."
"We ordered the rocky road sundae but it had not a trace of any brownie pieces, it was just mostly cream with a small amount of ice cream."
"The burgers were so dry, no lettuce...the chips and wings were nice."
"£1.45 for 3 (yes, three) tiny onion rings."
"Nearly £15 for a bowl of cold supermarket crisp ‘nachos’ with NO cheese sauce."
Cleanliness
Pros:
"Inviting entrance into a spacious and comfortable dining area."
"Comfortable and spacious with a play area for kids."
"Visited today 20/1/24 and Scott was friendly. Clean environment. Bar staff polite and approachable."
"Everywhere was clean; I noticed that as tables became vacant, they were all cleaned and disinfected."
"The Venue, Copper Beech, was clean and tidy, the bar staff were very attentive and friendly."
"Lovely clean restaurant, staff all polite and food is all very nice."
"Restaurant was clean."
Cons:
"I assume due to staff shortages the tables weren't very clean and the toilets looked abandoned."
"Very run down inside, compared to how it used to be."
"Toilets in a poor dirty state, possible health hazard."
"The ladies sanitary bin was full to the brim, so the toilets were quite awful to use with a slow flush."
"Also went into the toilet and both toilets had poo stains in them and just looked dirty."
"The chairs were badly stained & made the place feel a little unkempt."
"Had the carvery vegetables dry and roast potatoes were hard."
Value for Money
Pros:
"Good value for money, family friendly."
"Had the steak and a drink deal, it was very good, everything piping hot."
"Great deal steak and a drink for just £12.95 was great value."
"The prices are very reasonable and the portion sizes in my opinion are generous but not excessive!!"
"Meal prices are very reasonable considering the large portion sizes."
"It’s been a while since I’ve eaten a burger so good and didn’t pay 30£ for it."
"The meal was as you would do yourself at home and really good value for money."
Cons:
"Prawn cocktail for starters... bit pricey."
"£4.50 for a bottle of alcohol free beer seemed a little steep."
"Cheese Bites for £5.95... Well you only get a measly 3 and what is worse they serve it in what I would call a dog bowl."
"Quite expensive for what you get on your plate, amount of chips you get with your steak would hardly be enough to feed a five year old let alone an adult."
"No way were these meals worth £8:25."
"In general there was some sort of disdain towards us, was it because we were older over 60?"
"The food was dire and very overpriced. Never again."