Arnold Clark Inverness Click & Collect Reviews Summary

Customer Service

Pros:

• "Martin was very courteous and professional and it was a pleasure doing business with him."
• "Niamh was very helpful during the handover. Despite having issues with some documentation she always kept in touch to ensure the issue was rectified. Very happy with the service."
• "Both Steven and Julie are a credit to Arnold Clark. Overall a very enjoyable experience."
• "Pamela and Martin were brilliant today!! Helpful and at the same time professional."
• "Had an amazing experience with Niamh today at Arnold Clark click and collect Inverness, really friendly and easy to speak to."
• "Julie was Lovely to speak to and gave so much information regarding the car and explained everything we had queries on."
• "Chloe was very informative and answered all of our questions, an asset to the Click and Collect team!"

Cons:

• "Firstly I don’t think it’s appropriate for your customer advisor to ask for a 5 star review before you leave."
• "As an update to my review, less than 24 hours after collecting the car the engine warning light came on."
• "The sales man was disorganised, there were no other staff in the click and collect centre."
• "After signing paperwork and getting keys, we were left with an automatic parking break that neither of knew how to work."
• "Was extremely disappointed with the service I received whilst selling car."
• "Service experience was sadly average for us. We were left hanging around in the showroom."
• "Really disappointed with click and collect service at Arnold Clark Inverness."

Vehicle Condition

Pros:

• "We collected our new car today after it was delivered promptly from Paisley to Inverness."
• "The process was incredibly efficient, was given time to check over the car on my own."
• "Definitely the easiest way to sell a car, an online quote and then they gave us more because it was in a better state than we thought."
• "Recommend Arnold Clark click and collect for selling your car. Martin in Inverness made the process quick and easy."
• "Very kind employees and a understanding service. Made sure we were welcomed and listened to with any questions."
• "Picked up my car from Martin Mensah had a few issues on my side with getting organised but he helped me through the whole process."
• "The whole process of selling my car was very straightforward and easy. I feel that I was offered a very fair price."

Cons:

• "And we are still trying to work out how it takes 2 weeks to get a car to Inverness from Glasgow?!"
• "The front of the car was covered in flies, the roof was dusty and watermarked as was all of the windows."
• "Spare car key and sat nav card missing. Had to wait for car to be brought out despite having an appointment to collect."
• "After a drive 100 miles away from garage, We found that the dash indicated of low tyre pressure."
• "The interior of the car wasn’t clean. There was a gritty dust all over the gearstick."
• "You receive a video with a view around the car and the video shows the car in perfect condition it makes you wonder what else are you gonna find."
• "They held my car for five days as they were unable (unwilling) to accommodate me receiving it."

Staff Professionalism

Pros:

• "Martin was superb during click and collect for our new car - great customer service."
• "Julie Doughty at the Inverness branch was fantastic. Excellent customer service, and went above and beyond."
• "Very pleased with how smoothly everything went and highly recommend."
• "Cameron was great on collection day and very accommodating, taking us through the whole part exchange process quickly and efficiently."
• "We were warmly welcomed by Cameron. He was very friendly & efficient and we were very relaxed with him."
• "Martin Mensah is a fantastic employee for Arnold Clark, he is great at his job, very approachable friendly funny."
• "Great service at the Inverness branch today, Niamh was very helpful and professional."

Cons:

• "The salesman wasn’t bothered about confirming my father’s identity and that he was the registered keeper."
• "Disappointing experience."
• "One thing that really annoyed me was the lies I was told straight to my face."
• "From the start of our Arnold Clark exchange from being in contact with Glasgow to arriving in Inverness for our car. There has been no great customer service."
• "Not on a par with previous purchase experiences with Arnold Clark."
• "In sharp contrast to my previous dealings with Martin, who to be quite honest was pretty rude."
• "Very disappointed in this after sales care."