Address: The Staithe, Stalham, Norwich NR12 9BX, United Kingdom
Phone: +441692668981
Rating: 4.6
based on 232 reviews.
Boat Condition
Pros:
"Clean and reliable boats, easy induction process, easy checkout."
"The boat was spacious and clean had everything you needed."
"The boat was very clean & all worked well."
"The boat we hired was spotless and had all the facilities you require for a very relaxing and interesting trip."
"Our boat had a full sized gas cooker, decent sized fridge, plenty of cupboard space, TV, DVD player and WiFi."
"Another great holiday on a Richardsons Cruiser. This time we had the Calypso.The boat was ready when we arrived it was clean and tidy."
"Absolutely loved it. It was great value, boat Clear Gem was basic, but clean and functional, we were impressed."
Cons:
"The boat itself wasn't released to us until 5pm as they were short-staffed."
"We bought a holiday for a luxury boat, we were given an out dated very old and tatty boat."
"The boat we were given was Antiqua 11 it was nearly 45 years old and had dents and cobwebs it was run down and in very poor condition."
"The floor was very grubby."
"The double bedroom (not the master bedroom) is a bit smelly."
"The boat floors were dirty, the seating had old duck food behind it the shelves were dusty and the bedding was mouldy."
"The boat, dream gem, was old and a bit draughty but heating works well and more bedding available if needed."
Customer Service
Pros:
"Staff so helpful and friendly, easy access to get your luggage etc into the boat and the car park is so close, definitely recommend it."
"The staff who welcomed us on the quayside we’re efficient and had us fuelled up and checked in as we loaded the cars up which was exactly as it should be."
"Big shout out to Martin who works for Richardsons. He was welcoming, helpful and didn't make us feel like idiots."
"The staff were very friendly and professional."
"Staff are incredibly friendly and helpful."
"Each and every member of staff was happy, helpful, friendly and cheerful."
"The staff are all friendly and helpful and nothing is too much trouble."
Cons:
"I will not be booking with Richardson's again. I am severely disappointed in their services and their hygiene standards."
"It felt like Richardson's didn't have enough staff to deal with the amount of boats that they'd rented out."
"The people we met at the handover were clearly doing their best and very nice but very obviously pushed for time and overworked."
"the staff were very discourteous towards us as well and when I spoke to the office about the boat they tried to get another £440 to upgrade to a newer boat."
"After an hour waiting I went back to the quay reception to speak to the guy who appeared to be controlling the dispatch process to be told that there were 5 people still in front of me and that it would take as long as it takes; he clearly didn’t give a damn how long we waited."
"The hand over guy was actually rude to me because I wanted to read the documents he was asking me to sign and he snapped at me to rush me up."
"This company have a mix of helpful staff and very rude staff."
Value for Money
Pros:
"Great value for money boating holidays."
"Richardson's are reasonably priced and always there if you need them."
"Loved this holiday, boats to suit all sorts of holidays, good range of sizes and our boat was immaculate!"
"Good holiday on a decent boat + good value."
"Good value for money. Book direct with Richardson's for best deals."
"Great value for money too."
"Excellent value for money great customer service."
Cons:
"Used to holiday with Richardsons but their prices are now extortionate, the boats are 30+yrs old and feel what they are asking now isn't value for money."
"All this for £1000. It's little wonder people are choosing all inclusive abroad."
"Never again as not worth money but would holiday again with them but on a newer boat."
"I had to pay 144£ for fuel on top of my 115£ fuel deposit."
"It was a brilliant boatyard before being ripped off by fuel."
"For a couple the price was too expensive."
"We sadly will be one of those people who will not be hiring again. Boatyards need to look at their pricing or people will stop visiting."