McDonald's Reviews Summary

Food Quality

Pros:

• "As always the food is really good."
• "Food was nice and hot."
• "The rest of the food was quite good and everything was cooked well."
• "The food super delicious. Been a while since burgers tasted this good."
• "Food quick & lovely."
• "Lovely hot food served by friendly staff in a timely manner."
• "The McDonalds here in Stoneywood is the ONLY McDonalds that I have consistently had hot fresh burgers from, on every visit."

Cons:

• "Absolutely appalling place. Food was some of the worst I've eaten."
• "Absolutely awful. Order took just under an hour before the app said on the way. Over an hour from ordering before it arrived. Food was cold and milk shake had separated."
• "This place never seems to improve, the food is like the standard cardboard of all McDonalds and the staff are the same"
• "This McDonald's have the very soggy floppy chips, drinks with no ice, too much sauce in their burgers, wraps etc."
• "The chicken bacon sandwich was too spicy and did not taste like chicken"
• "Only getting a star because can't give no stars. Absolutely shocking hour&half late freezing cold and half the order missing."
• "Rank rotten!!! Gig on at P&J live so restaurant was v busy to be expected but the food was cold mushy and soggy."

Service

Pros:

• "Nice fresh food and friendly staff."
• "The staff are polite and busy."
• "very friendly towards the customers and always joy to be here for leisure with family and kids"
• "The staff is always nice and polite, even though they are not getting treated nicely by lots of customers."
• "She was helpful and made sure everything was clean and organised."
• "Absolutely charming young chap at the drive through"
• "friendly and courteous staff, nice atmosphere"

Cons:

• "Poor customer service from the restaurant manager very rude."
• "Very poor service, all the touch screens were off and our orders from 3 people were all placed on one tray in no order."
• "Absolutely terrible service been waiting 2 hours for delivery from just eat"
• "Very poor experience here. For not the first time I have ordered through drive thru and I haven't received my full order."
• "Only received part of our drive through order, asked to wait for the drinks. 20 minutes later and still no drinks!!"
• "Slow staff on a Tuesday night"
• "Awful Awful Awful someone who said they are Manager hanging up on me numerous of times."

Cleanliness

Pros:

• "It was clean and well staffed."
• "Of all the McDonald's in aberdeen,this is by far very tidy,well looked after by the staff"
• "the place was so clean too staff to wipe and sanitise as soon as someone left great experience"
• "Very clean with friendly staff and new system of ordering can be delivered to table"

Cons:

• "Sticky tables inside, and beware of the thousands of seagulls outside the restaurant!"
• "It was first thing in the morning, but somebody should check the toilets, the mens was disgusting..."
• "condiments empty and dirty"
• "The whole facility was really dirty despite having just had a state of the art makeover"
• "Few people in and place was carnage!"
• "The lassie preparing food was touching her sweaty forehead and put her sweaty hands straight on to people's food without washing them or wearing gloves."
• "I had a decent meal here last night apart from the onion in my McFlurry."

Order Accuracy

Pros:

• "It's not often that McDonalds will get a custom order 100% correct but everything was exactly how we ordered it."
• "Whoever was on shift in august 21st 8:39pm absolutely cracking chef/worker best we've had yet. Actually builds the burger and have it fresh."

Cons:

• "Went through to order and... ended up making two separate orders."
• "Very poor experience here. For not the first time I have ordered through drive thru and I haven't received my full order."
• "Only received part of our drive through order, asked to wait for the drinks. 20 minutes later and still no drinks!!"
• "Clean, quick and friendly enough but I would say only 1 in 5 drive through orders I’ve had have actually been correct."
• "Getting order wrong twice even though was clearly written on the label that the restaurant printed off."
• "Seems to constantly be a shambles. Slowest McDonald's drive through I've ever been to. Almost always have to park up and wait as the food is never ready."
• "Ordered food at 9:00 pm, waited half an hour to see if food would appear. Went up to the till to ask where my food was, and I was told that I couldn't get my food or a refund."

Facility & Accessibility

Pros:

• "Solid 5-star 24-hour McDonald's location. Spotless. Awesome deco, phone chargers on all tables, plenty of auto ordering stations"
• "Great new update on the building. The wireless chargers are great and combined with the WiFi it is an overall great experience."
• "Click and serve was very convenient."
• "Not a long line of cars the last few times we have been."

Cons:

• "A McDonald's is a McDonald's, but the parking is a mess."
• "Cars queued at drive through blocking entrance to car park"
• "Access for a drive in was shocking - queued out onto the access road."
• "The parking and drive thru system blocked the whole road leaving me and many others stuck for 20 minutes just to get parked."
• "Bang average. Parking setup was a complete joke so we had to leave our car on public road."
• "Consistently requesting cars to park along the entire road, obstructing traffic flow and inconveniencing other customers."
• "The costumer service was fast and really kind."