Xcelerate Gym Edgware Reviews Summary

Staff Interaction and Customer Service

Pros:

• "I have had a very good experience with the team from Xcelerate Gym Edgware, friendly staff specially Dominic."
• "The staff were very friendly and welcoming which helped with my daughter’s anxiety at that time."
• "Love the current team who are very helpful. Tasha makes the best protein shakes and Dominic...spent time in creating a training programme for me."
• "Dominic helped me make the correct decision to join. The staff are great and the family concept, facilities and weights are brilliant."
• "Been a member since they opened...Alex at reception never fails to welcome me with a smile."
• "The management (Dominic and Dave are soo polite, kind and extremely helpful."
• "Special thanks to Natasha, Dave, Lyvinia and Dominic for always offering a kind and helpful service."
• "The staff are extremely helpful and friendly and the trainers made me a plan that suited my goals... (thank you Mica😁)."
• "The staff are great especially Nisreen who always has a smile on her face and is so welcoming every time I walk in."

Cons:

• "Awful, pushy sales/PT staff. Don, the staff member constantly pushing us to join their 'special offer'."
• "I was a potential customer but have been completely put off by Don’s service."
• "You need to honestly train your staff better. Felt like being scam called by a commission hungry sales person."
• "I was promised a membership of £29.50 per month and I was charged £36.99 per month for every month I was at the gym."
• "Have had terrible experience overall with the customer service here. Often ignored and having to resend emails and call multiple times."
• "They are refusing to give the money back, even though this is illegal to take fees for a service that has been terminated."
• "The men's toilets are in an utter state. One of the two available is out of order."
• "The entire toilet area has been half flooded with water on the floor for multiple days in a row now."
• "Beware. The management once they get hold of your details it will be hard work to cancel their direct debits despite what they say."

Facilities and Equipment

Pros:

• "It's a clean environment, has a good car park area, and has a great location for transportation by bus or underground stations."
• "The equipment selection is impressive, and they have some unique pieces you won't find in larger commercial gyms."
• "The gym is always clean and the staff take pride in maintaining a spotless environment."
• "It may be compact, but Xcelerate is a hidden gem."
• "This gym is perfect for the whole family. Generally, it’s very hard to find a gym with amazing management, helpful staffs and for the family to be able to use."
• "The gym is very good for my mental health! And I have been coming everyday on my days off and been using the expertise bike and rowing machine and the weights machine."
• "The gym has many amazing equipment that other gym hasn’t got."

Cons:

• "I joined Xcelerate gym Edgware, purely because it was within walking distance of my home. Although a very small gym for the price they offer."
• "I took a day pass to check out this swanky gym in Edgware Colindale and while the equipment was impressive frankly there wasn’t enough and wait was involved."
• "No problem with that I went to the changing rooms after the workout and found that the shower room doors were translucent and didn’t have much privacy."
• "The gym's lack of space and the monthly price increase were disappointing. I'm glad I canceling my membership."

Pricing and Fees

Pros:

• "I paid a fee of £60 per month for both me and my daughter, delighted with the fact that it’s so close to home."
• "I recommended my neighbours and they joined as well, only to find out weeks later that my neighbours pay £40 together!"

Cons:

• "The worst gym in the world always having issues with the finance and also there is always a hidden fee as when you want to leave they gonna tell you that you can't leave without a notice period of 1 month!!"
• "And if you want to freeze your membership they gonna charge you 7 pounds each month and if you told them that you want to freeze your membership after the 21st of the month they gonna tell you that we should charge you and you can freeze from the next month!!"
• "Also, each one in the gym has different fees and I noticed that most of them are 24.5 the monthly fees they charged me was more than 119 pounds for only one month as the admin fee is 15 and they told me I will pay monthly 29.5."
• "I was charged £36.99 per month for every month I was at the gym resulting in me being owed £37.48, I’ve messaged the manager of the gym multiple times in which he told me I’d get a refund after 20 days and for me to email him and when I did follow up on this he completely ignored me."
• "I left this review 2 months ago and called and emailed multiple times. They are ignoring to refund three overpayments/double charging they took from my account."