GYM SUTTON (The Only Gym in Sutton) Reviews Summary

Modern Equipment

Pros:

• "The gym has state-of-the-art amenities that are both cutting-edge and functional."
• "Every fitness requirement is met, from the broad collection of weightlifting equipment to the wide variety of cardio machines."
• "Fantastic gym for many reasons, some of which include: huge range of calisthenics equipment."
• "They have an equipment for every muscle group and the place is never overly crowded."

Cons:

• "The cross trainers aren’t great and exercise bikes as you walk in the door are wobbly and old, and need replacing."
• "Equipment is not up to scratch, the space is not an issue however same can’t be said for the equipment."
• "There’s too much play & not enough resistance on the assisted machines, doesn’t feel stable or safe."
• "Cable attachments near impossible to change and weights fall off racks due to them being cheap and plastic."

Customer Service and Staff

Pros:

• "The friendly staff, well-maintained facilities, and a variety of fitness classes make it a top choice."
• "Great atmosphere and great staff too, very welcoming."
• "The staff are always so friendly and the extensive space means there’s always a quiet area to complete your session."
• "There are great staff who always smile, this is especially prevalent at the desk."
• "The gym is sanitised and with constant AC and friendly/informed staff."
• "Staff are super friendly and helpful, Ebony has been great since my first day."

Cons:

• "Constant emails and calls, extreme harassment from members of the gym."
• "Admin is awful and very intransigent. No compassion, all about the money."
• "Staff are rude. Cancelled membership with enough notice but was told I would still need to pay another month."
• "Rude staff who makes you feel unwelcome. The passive aggressiveness and sarcasm when asking questions is beyond me."
• "They give you false fines when you are in the gym and you have to argue with them to look at cctv and correct it."

Membership Policies and Fees

Pros:

• "The price is really good if you commit for a year, too. Can’t go wrong here."
• "Great value for money and the gym is never too busy compared to others in Sutton."
• "Very reasonably priced for the size and all the equipment."
• "Prices are great, especially when you look at the range of classes offered."

Cons:

• "They are literally stealing money from my account. I have given them a month of notice and yet after two months they still trying to get money from me."
• "They don't have the option of freeze and account so even if you go on holidays for 2 months you have to still pay."
• "They require a whole month of notice for cancel the membership and even if you do they will still try to get your money."
• "Glad I left!! Only care about money rather than members."
• "They charge you four pounds at any random times for 'missed' classes monthly. Even when you don’t book classes."

Cleanliness and Maintenance

Pros:

• "The gym is clean, tidy, management put a big emphasis on ensuring members clear up after themselves."
• "Spacious, clean and all the equipment you could want for whatever your goals are."
• "The classes are amazing, very professional, and everything always super tidy and clean!"
• "This gym is huge and has a wide range of really high quality equipment fit for all fitness levels!"
• "The changing rooms and showers are clean and safe."

Cons:

• "Gym is chaos and always messy with no real prompts to put anything back and no visible cleaning stations."
• "Very busy Mondays and Tuesdays and could be cleaner, stretching areas are generally very dirty."
• "Always plenty of space to workout, but could be cleaner, especially the stretching areas."

Class Offerings and Variety

Pros:

• "There is such a range of classes on offer from Yoga to Boxing that it really does cater for everyone and at any ability."
• "Fantastic range, frequency, and quality of classes with their fantastic trainers."
• "Great selection of equipment and always clean. One of the best yoga teachers of this gym is Georgie."
• "Classes are very good. Trainers are always helpful and motivated."
• "Hot yoga is in a darkened room so you can feel comfortable without worrying about how you look if you want a challenge."

Cons:

• "They don't give enough time for cancellations of classes so you end up with a £4 fine even if you didn't go."
• "On two occasions I have arrived at the gym for the hot yoga class at 8pm only for the instructor not to bother turning up."
• "The gym is also oversubscribed meaning classes are full quickly and every week I have been unable to access the classes."
• "Very strange and unintelligent marketing tactics that are demeaning to other gyms."
• "Very busy at peak time and classes dominate the main gym area with hilariously loud music."