Nuffield Health Kingston Fitness & Wellbeing Gym Reviews Summary

Facilities & Equipment

Pros:

• "The gym is very clean and well facilitated."
• "The gym has a great pool area with steam room, sauna and spa."
• "Fantastic gym with a large variety of equipment."
• "The swimming pool is 25 metres long and always clean and well maintained."
• "Great gym with Pool and sauna."
• "Many classes are available; there is also a Swimming pool, Sauna, Steam room and Jacuzzi."
• "The gym has a sled track too which is great."

Cons:

• "No jacuzzi (only recently fixed) no steam room (part always seems to be delayed) as of writing no hot water for two days."
• "The gym equipment such as the abductor and adductor are uneven, meaning one leg is always working more than the other."
• "They have two hot tubs but one is regularly out of action."
• "Steam room out of service for month."
• "The steam room is unusable 'it stinks of fungi and mold."
• "Pool area has not been changed since the establishment was Esporta so feels dingy."
• "Swimming is a constant struggle as there are swimming lessons taking up most of the lanes the majority of the time."

Cleanliness

Pros:

• "The showers are clean and well-maintained."
• "Feels very covid safe in club and changing rooms."
• "The place is always immaculate."

Cons:

• "The changing rooms are disgusting and there are often used sanitary pads/ underwear lying around and management rarely cleans it up."
• "Filthy floors and very slippery."
• "The floors are filthy, full of hair and dirt."
• "The cleanliness in there is shocking, thick dust in the main workout area, same rubbish in the lockers day after day, hair in the shower drains and just a sticky and musty feeling in the changing rooms."
• "The floor around swimming pool is disgusting and it's rarely cleaned."

Staff & Customer Service

Pros:

• "The facility as staff are very attentive."
• "Patrick Close has been my PT for a long time. He is very dedicated and passionate about his work."
• "Every staff member I've interacted with has been helpful and polite."
• "They are all so friendly, helpful, knowledgable and motivating."
• "The staff and PTs are extremely friendly and always happy to help."

Cons:

• "The gym ask for feedback every year, which seems to be an automated process that NO ONE checks or gets accounted for."
• "The staff are more interested in flirting with each other than actually doing their jobs."
• "The manager Renato is incompetent this is all done in-front of him clearly they have no customer service skills!"
• "Complained a few times regarding various aspects and nothing gets done, management isn't interested in any way."
• "Nuffield kingston, unfortunately there are certain members of staff at the front desk who are extremely rude and quite possibly racist."
• "Very bad customer service, rude manager & super unprofessional."
• "Awful and rude receptionist Juliette no manners!"

Membership & Pricing

Pros:

• "I've been a member of Nuffield Kingston on an annual rolling contract for three years."
• "It's expensive but... I get a discount through work which makes it more affordable."
• "I have been a member here for years and the classes and staff are excellent."

Cons:

• "To charge a £1 fee for an extra towel on top of a £90 monthly membership is blatant robbery."
• "You will pay £90 a month + £ circa 50 sign up fee."
• "Subscription is too much for what they offer."
• "This gym has a decent variety of equipment. However the fee is too overpriced compared to most other gyms."
• "I was told this year that I cannot freeze the membership due to company policy."
• "It's definitely a premium option though, there are plenty of other gyms around which are half the price or less."

Atmosphere & Environment

Pros:

• "Overall the gym is a great place, nice people and good coaching!"
• "Amazing gym, good size and a variety of activities for all kinds."
• "Overall this is a fantastic gym with lots of good equipment and a nice pool, sauna and steam room."
• "The actual gym area is nice and classes are great!"
• "Excellent health and fitness club."