Address: Bushey Rd, Raynes Park, London, SW20 8TE, United Kingdom
Phone: +442085438020
Rating: 4.0
based on 268 reviews.
Staff and Service
Pros:
"Emma Walsh was incredibly helpful on the tour, made me feel really comfortable."
"Especially Rebecca on front desk. She has led by example on how to show the best customer service a company should strive for."
"Been a member at David Lloyd for 7 years now, I use a number of the clubs around the country & am always extremely impressed with the staff at Raynes Park."
"Thank you Georgina for making the process seamless and getting me ready for my life changing experience."
"All the instructors are very experienced and supportive."
"Tonia is the best employee at David Lloyd Raynes Park."
"Truly an amazing experience at this particular club thanks to the lovely lady on reception (Nicole)."
Cons:
"Some members of staff are friendly, some are professional and others don’t even notice you are standing there waiting."
"Some front line staff need to learn how to smile and learn to make someone's day regardless of the race of the people who are visiting."
"Rude unhelpful staff: Especially at reception."
"The staff seem like they do not have any sort of empowerment."
"Their attitude can be quite shocking. Rude and short when you ask questions, dismissive and unprofessional if you raise any issues."
"Customer service is non-existent and they do NOT reply to that email they keep sharing on here."
"Awful hospitality. The receptionists were not cooperative at all."
Facilities and Maintenance
Pros:
"Feels like I’m on holiday every time I leave, fabulous classes and the spa is like a 7 star hotel."
"It’s a really good gym, the facilities are great, classes are good too, I’ve never had bad service there either."
"High quality facilities and the recent investments have made a big difference."
"Great facilities. Use of gym and classes mainly."
"The gym floor, spa, studios and class facilities are top notch."
"The Spa is beautiful, so relaxing, clean and tidy, with two lovely saunas and at least three steam rooms with beautiful essentials oils."
"The facilities are the best I've seen in any gym."
Cons:
"No hot water in the showers."
"Ever since the refurbishment its gone downhill."
"The spa changing room has queues to it and the lockers are all hogged, even at opening time."
"It is not pleasant at all as you can feel a slimy surface for the corner of seats due to a lack of cleaning."
"The badminton nets are in desperate need of replacing."
"The showers are extremely unhygienic and smelly with mouldy vents."
"Showers opposite of steam rooms are constantly flooded so you will always be standing ankles deep in dirty water."
Value and Membership
Pros:
"When everything works and you visit 3x a week you'll get your value back."
"It's well worth it."
"Just the tennis and the spa alone is amazing value for money let alone all of the other facilities they have."
"Great equipment and experience, even with the price tag."
"I practically live at this place, I love it so much! It's hands down the best investment I've ever made."
"It’s been a great investment and we love meeting our friends who are also members for drinks/coffee and ice cream too!"
"I have really noticed a difference in my strength and flexibility."
Cons:
"When you’re paying £300 a month for a couples membership this should not happen."
"It's turned out very expensive."
"I’ve got a Diamond membership for £200 pcm which is suppose to have access to all gyms in uk and international but now Raynes Park have added a membership to diamond plus which is an extra £30 and made it exclusive to locals only."
"Monthly cost for one person is £220 (up from £180 last year) and I just don’t think it can be justified with how busy it gets."
"We were not informed when we joined that the prices go up every 1st of January."
"Raised prices by 11.2% in January (£20 per month increase) & sent no notification."
"It's a pricey membership."
Cleanliness and Hygiene
Pros:
"The Spa is beautiful and is my favourite place to relax. It has so many different facilities - nothing like any of the competitors I had toured prior to joining."
"All very good quality and modern and the foot baths and fragranced steam rooms here are excellent."
"Great facilities and very clean."
Cons:
"Dirty jacuzzi!!!Complained to a shameless so called manager Charlie, who apparently forgot who and where he is,-no results, only rude and careless response."
"Ever since the new spa at the club the quality has just gone downhill; filthy changing rooms where you can't even get a spare locker."
"This grime is shocking! The mosaic is full of dirt! You can easily catch any skin disease there!"
"But it's not normal, and not safe to swim in such a dirt."
"The spa looks good from the outside but when using it clearly needs constant refurb with dirty or broken bits here and there."
"Yesterday I saw several chunks of hair floating in the indoor pool 😞 and a week or 2 ago, when I was swimming in that pool, the hair was already there!"
"For the price you are paying I don’t think it’s the cleanest, showers are being redone everywhere."