Parcel2Go Reviews Summary

Shipping Costs

Pros:

• "What is truly amazing is that the shipping charges were more than fair, in fact, they were incredibly good value."
• "I found parcels to go and it cost me £34.50."
• "An excellent service at a very reasonable price."
• "The cost was very competitive."

Cons:

• "Terrible overcharges applied.... and then placing the burden of proof on the customer to prove the size of your parcel AFTER you have sent it!"
• "You all lost two stars because you all didn’t show up until 2 days after the scheduled time. Then you hit me for a .8 kg mistake."
• "Just be careful of the add on's the price can easily become double from the basic cost so be careful and think to your self do I really need the extras."

Customer Service

Pros:

• "Fed Ex pick up driver was friendly, kind and informative."
• "The agent arrived, was very friendly, checked my international paperwork, confirmed that it was in order and took my parcel."
• "Call back, however, was prompt, agent was courteous, friendly and extremely focused on making the situation right."

Cons:

• "Do not use, worst parcel service company in the UK. I sent a parcel for next day delivery, never happened."
• "There no customer service because they are clearly aware."
• "When questioned I had no useful outcome from either party."
• "Disgraceful service...AVOID! I paid extra for both next day service and guaranteed delivery... They failed to explain how a delivery time of 4 days constitutes a guaranteed next day service."
• "They seem to make it easy to book a deliver and extremely difficult to claim."
• "They stole my item and never got back to me."
• "No phone number.no contact at all... They ask you the same question and get no where absolute disgrace."

Website Usability

Pros:

• "Creating an account was simplicity itself and the site is attractive and intuitive making the user experience."
• "It was easy to navigate the site and choose what you wanted."
• "The website is easy to understand and use, You have many options to choose from with added insurance, if required."
• "Good value and straight forward once you know how to do it this way especially the print in shop option if you haven't a printer at home👍."
• "Easy to understand and choose couriers love it!"
• "The website was easy to use. The information ( customs etc) and instructions were very clear."

Cons:

• "First time used a bit different and a bit confusing."
• "Been trying for hours to send a parcel... Took payment but no address labels sent, have now cancelled payment, it has been a nightmare 6 HOURS trying to book."
• "Documentation needs adjustment as it prorates parcel weight by declared value. A little difficult to edit."
• "experiencing delays at customs and asking for info be updated... only problem the info to be amended is in Parcel2Go 'system'.. difficult of course."
• "One of the worst tracking services... Since then I am trying to contact the seller, Ebay and p2g but no luck no tracking."

Delivery Performance

Pros:

• "Just two working days later my parcel was delivered to my son and his girlfriend in Nevada, USA."
• "The package was dropped off at our local grocers and three days later was with them."
• "Everything was very efficiently handled and three heavy boxes were collected from my home in South Wales and delivered to their destination in under 24 hours."
• "After placing order to send parcel to USA the van arrived next day to collect. Five days later our son called to say he had received it."
• "I sent a Christmas parcel to my little granddaughter who lives in Sweden, it was collected on the day specified at took less than a week for her to receive it."
• "My parcel arrived safely and in perfect condition in the US the very next day."
• "I'm very impressed with the service. I had six parcels that were all picked up on the day they meant to be picked up and they were deliver the next morning."