Address: 228 Waterloo St, Bolton, BL1 8HU, United Kingdom
Phone: +441204388488
Rating: 4.4
based on 222 reviews.
Customer Service
Pros:
"Great business and friendly, very professional."
"Fantastic service, I was let down by another company and these guys came out to me within a couple of hours."
"Really good service I'm more than happy, thanks chaps."
"I highly recommend this company."
"A big thank you to Terry and all the lads at the Scrappers for a fantastic service and outstanding customer service definitely the best scrappers in the country thank you and would recommend you to anyone 💯 happy."
"Amazing company, with lovely staff, and great customer service!"
"Very pleased with the customer service from the Scrappers, Mandy has been superb from start to finish."
Cons:
"They ripped of £350. Please be aware guys they are scammers."
"They contacted me, offered me rock bottom price and bullied me into letting them arrange a date for them to collect."
"Their attitude does not help. Very stuck up, very unfriendly."
"If you want to waste your whole day staying home waiting for your car to be collected whilst being promised they're on the way... only to realise they aren't coming.... This is the company for you."
"Complete time wasters and arrogant."
"Absolutely horrendous! They think they’ve made it just because they’ve been on BBC absolutely not."
"DO NOT USE THEIR SERVICES!!!!!! Extremely rude and unprofessional!!"
Pricing and Payment
Pros:
"Slack Alice was a right laugh gave me a Better than fair price for my old Scrap Car came when they said they would and made the whole experience easy to handle thanks again Terry & Alice appreciate it guys."
"Just said goodbye to my faithful old car. Fair offer made, car collected promptly and payment to bank immediate"
"A fair price was paid for the vehicle in question."
"Really fast and he didn't leave till I received the money in the bank."
"Good price offered, arrived exactly when expected and thoroughly professional throughout."
"Steve has just collected my car. Very professional gave me more than was quoted."
"Lovely company and gave me a fair price for such a beaten up car from 2004."
Cons:
"Bought an engine off them, it wouldn't run and was missing loads of parts. They refused to replace it, refused to refund me or have it returned."
"Quoted £90 to scrap my car and waited all day for collection then when the driver arrived refused to give no more that £40 and was frankly pretty rude."
"Agreed a price of £60 and that they would pick up that day... Rang the next day to check they had collected it ok and was told it wasn't for them but they would collect it for free but not pay me for it."
"Bloddy money eating once you paid even they gave wrong part after you go back for money back they ignore it and giving credit on pis of paper."
"Agreed a price of £250 to collect our van which had died... On the day of collection... would only give me £200 for the van."
"AVOID!! AVOID!! AVOID!! Said they were scrapping the car as it wasn't roadworthy only to see it advertised on FB for sale mint condition also only sent me half of the money I agreed with them."
"Absolutely rip off. Avoid at all costs."
Reliability and Professionalism
Pros:
"Fantastic service, prompt and speedy."
"Top professional service from Josh he went extra mile."
"This place goes above and beyond what I expected first class service with integrity and honesty."
"Great service, fast, friendly and competively priced."
"The service was professional, quick with a couple of texts exchanged and same day collection."
"Very responsive and exceptional service. From initial contact, valuation of car and pick up. Very professional and friendly throughout all interactions."
"Great communication from the outset, reliable and punctual."
Cons:
"I cancelled the order and asked for a full refund. It still took them 24 hours to process that."
"If a chap called Chris calls you to tell you he's on his way, do not believe him, the man's a liar."
"What an unprofessional, unreliable company! Have an ounce of decency, if you can't make it, say so! It's so simple."
"Good price, plenty of stock but terrible customer service. I phoned a good hour or so beforehand, they said they'd have it ready. Was waiting over an hour and even then, they had to strip the parts off the car, another 20-30 minutes..."
"Drove 20 miles one way to this place, only to be ignored for 15 minutes, then got told they haven't even touched the scrap car yet."
"Worst company ever to sell a scrap vehicle to they will tell you they're collecting at 11 am and not show up without contact."
"total waste of time and fuel getting there wouldn't recommend or use again"