Regency Estates Reviews Summary

Customer Service and Staff

Pros:

• "Eloise was friendly, efficient and there was no nonsense."
• "Saffron was brilliant when dealing with our latest purchase."
• "Maisie Vernon at Regency Estates was excellent. She was extremely helpful in every regard."
• "The staffs are always courteous and supportive."
• "Maisie and the team were reachable at every phone call and questions answered on time."
• "They always give the best advise and great communication."
• "Eloise and the Regency team were extremely helpful and efficient from Day 1."
• "Nick and his lovely team 🙏 Always someone there on the phone or email if I needed to mither."

Cons:

• "Regency was extremely poor on the emergency help side."
• "They went from being relatively nice and polite to dismissive and cold in their nature."
• "Claire from regency then became very rude and ended the phone call abruptly."
• "The tradesmen they sent where rude, useless, eventually & never turned up."
• "Staff in the office don’t communicate with each other properly."
• "They tried to charge me nearly £2,000 for various reasons."
• "When they saw this review they emailed me telling me to take it down."
• "Discriminatory and unprofessional. I was discriminated against by Regency because of my age."

Property Management and Maintenance

Pros:

• "The amount of effort and time they put into dealing with all sorts of difficulties is unbelievable."
• "As I was selling a house but not living locally I had to ask for bits of extra help and they could not have done more."
• "They demonstrate exceptional speed and efficiency in addressing boiler breakdowns, plumbing issues."
• "Regency have looked after my little house for a few years now and I’m very impressed with the service they provide."
• "I have been in property over 20 years but never had such amazing support."
• "The tenant app is useful and any issues are sorted without any fuss."
• "I found the staff at Regency to be very helpful and friendly. providing assistance as needed throughout the rental process."
• "They have a great team to manage rentals and repairs. Prompt and clear communication."

Cons:

• "Regency immediately asked if they could they start showing people around the property."
• "I have pictures of all of these from the check-in document. To my absolute disbelief on moving out of the property, I received emails from Regency telling me that a deep clean is carried out and I must foot the bill for this."
• "The House had mold in the bedroom and bathroom which I asked them to sort for over a year."
• "When it came to check out they tried to charge me nearly £2,000 for various reasons."
• "They lied to us advising that we were allowed dogs at the property and then claimed to know nothing about the dogs."
• "The carpets were not fitted correctly, bedrooms full of mould, the chimney brest was crumbling under the wallpaper."
• "We were advised the flat we were moving into has damp but was to be rectified before we moved in. Once we moved in we realised the damp had been painted over and not treated and the bedrooms had awful amounts of mould building on it."
• "Unreasonable fees and lied on end of tenancy regarding so called damage their photos showed no damage yet they tried to claim it."

Selling and Buying Experience

Pros:

• "It wasn't a straightforward transaction and took longer than anticipated, however nothing was too much bother."
• "I definitely recommend them."
• "The selling and exchange process was quick and smooth. My house sold within 3 days."
• "The whole marketing process went smoothly with photos of the house taken and a great presentation on the website."
• "The sales process has gone reasonably smoothly and any hitches have been nothing to do with either Regency Estates."
• "Nick came and gave us a valuation, explaining everything that the team would do for us."
• "The house was on the market within days and sold in 2."
• "Just completed on a sale that has taken a lot longer than it should have, they have been fantastic."

Cons:

• "The total amount Regency wanted was £145."
• "A key for a padlock which we was never given (£20) paint scuffs £250 ridiculous, emptying of a black bin left for the council £60 & more."
• "When we moved into the flat they provided a bathroom shower curtain which was also, surprise surprise moulded. We replaced this shower curtain with a clean one and they have decided to charge us for the bathroom."
• "Upon checking out of the flat they are trying to deduct £75 for a bath reseal which surely is wear and tear."
• "Daughter moved into run down property of a rental value far from what it was worth and was agreed to reduce the monthly rent in agreement to update the property ourself of which we did with consent, new tiles, new flooring and modern decor."
• "When daughter moved in regency claimes to have had a proffesional cleaner in to clean before new tenant, my 3yr old grandson could of done a better job."
• "Now this morning daughter received email with over 1,280 pound to pay for petty things."
• "Would not use these agents again and would not recommend them to anybody. Very unprofessional when dealing with my sale and passed on information to my ex husband."