Cruise Azure Parking Meet and Greet. Reviews Summary

Reliability and Ease of Booking

Pros:

• "We had to make a late change to the vehicle we arrived in, this was handled without fuss or issue."
• "I found it very easy to book online and pay for our parking."
• "Booking process was easy Nd communication was great."
• "Very easy online booking process, followed by an email explaining the arrival process."
• "Very straightforward and easy. Turn up at the port go to short stay car park."
• "This is the second time I have used Azure parking, absolutely amazing service and make it so easy."
• "Used for cruise parking with P&O. Was sceptical as you hear plenty of stories about valet parking."
• "Very good service. Car park was very close to cruise terminal."

Cons:

• "Azure cruise parking contacted me the day before our holiday to say we needed to arrive at 10am to beat the traffic."
• "Service was spot on but felt that as we did not know about pre booking we were taken advantage of."
• "A third call (the same man) during our drive over on the day itself, this time berating us that we were late for our parking."
• "we used this company in May, we paid extra for a valet, they ripped the leather drivers seat in our range rover and tried to say it was already their."

Customer Service

Pros:

• "Staff member was very polite and helpful."
• "The staff were professional and very helpful."
• "Guy who took our car was very helpful and friendly."
• "Staff all very friendly and helpful, great communication."
• "Great company- Very helpful and good communication."
• "We were delayed in traffic on our way to the port so I phoned the number I was given. The staff member was reassuring."
• "The staff were friendly and asked how our holiday was and told us to have a safe journey home."
• "This was the first time we used Azure parking for a trip on Cunard QV leaving from Southampton. What can I say, this- Perfect, exceptional, friendly helpful."

Cons:

• "A third call (the same man) during our drive over on the day itself, this time berating us that we were late for our parking."
• "Never again. we used this company in May, we paid extra for a valet, they ripped the leather drivers seat in our range rover and tried to say it was already their."
• "DO NOT USE THIS COMPANY THEY HAVE NO INSURANCE AND WILL NOT TAKE RESPONSIBILITY FOR DAMAGE CAUSED TO YOUR VEHICLE."
• "I was abruptly told they would cancel the booking before they hung up on me."

Location and Convenience

Pros:

• "Drop-off / Pick-up took place in the short stay car park which was next to ship / terminal."
• "So close to the terminal."
• " Handover and collection in the short stay carpark next to the terminal."
• "Arrival was easy, we met them in the short stay carpark and dropped the car off."
• "The location was perfect, we could not have been any closer and with a toddler and luggage in tow the close proximity made a huge difference."
• "All worked very well at Southampton port. They accepted our car at the short term car park at the right time, 100yds from mayflower terminal."
• "Recently used Cruise Azure parking when going on P&O ship in Southampton. Brilliant service, dropped car off right next to cruise terminal."
• "On our return car was ready for us. Faultless. Will use again if travelling from Southampton. Thanks guys."

Cons:

• "Although you should be aware that your vehicle will not be kept at the dock side terminal."
• "We were expecting £100 fee. Also, the car was going to be valeted while we were away, but it wasn't."
• "Service was spot on but felt that as we did not know about pre booking we were taken advantage of."
• "DO NOT USE THIS COMPANY THEY HAVE NO INSURANCE AND WILL NOT TAKE RESPONSIBILITY FOR DAMAGE CAUSED TO YOUR VEHICLE."