Address: 100 Mackadown Ln, Birmingham, B33 0JD, United Kingdom
Phone: +448000147102
Rating: 4.3
based on 184 reviews.
Customer Service
Pros:
"Exceptional service, went like a dream, although it was the early hours of the morning the staff couldn't have been more helpful."
"Helpful staff at check in. Able to organise a parking space suitable for me with my disability ♿."
"Very friendly front desk staff and bus drivers."
"Staff were friendly and professional and the car was kept safe."
"Friendly and helpfull stuff everywhere."
"Very helpful staff left my rucksack here and the staff kept it safe for me for a couple of months until I was in the Birmingham area again to pick it up."
"The Sikh driver was brilliant and very helpful."
Cons:
"Absolutely FUMING. I went to pick my car up after my flight back and nobody knew where it was as the 'New Guy' forgot to write it down."
"To this day I haven't heard back from APH and their customer service has proven to be very disappointing."
"Waited the for 30min for another transfer and bus driver again rude and abrupt."
"APH accepted no liability whatsoever."
"5am in the morning on the 25th March. The lady in reception needs a customer service refresher course APH."
"Bus driver very rude and unhelpful, only one transfer for about 70 people no extra bus."
"Also the old lady had a very poor attitude towards us, shouting at us on arrival, no thank you and no eye contact, another racist bigot i feel."
Shuttle Bus Service
Pros:
"Free shuttle bus."
"Only 10-15 minutes bus ride from the airport."
"Great service and the buses are constant. I would definitely use APH again."
"Bus is very regular for drop off and collection."
"The compound looks secure and buses are clean and efficient."
"Quick and easy to drop my car off and to get the shuttle too and from the airport."
"Buses to the airport were regular and only a 10 minute drive."
Cons:
"The long waiting time at the airport to get back to your car is unacceptable."
"Late departing because they had broken down buses."
"Our flight got in at 12 and we were at the freezing bus stop for an hour before the bus turned up!"
"But on way back on early hours flight it was carnage loads and loads of rude people trying to get on to one bus."
"Waited 25 mins in sub zero temperatures for the bus whilst watching 3 buses for the on airport parking go by."
"Returned from holiday and had to wait nearly an hour at 2am even though the busses are advertised as regular."
"Had to wait over half an hour for a bus in the cold at the airport."
Value for Money
Pros:
"Cheap and definitely worth the money."
"We have used aph at various airports over the years and have found them to be very good and reasonably priced."
"First time using APH and we will be using it again! Amazing prices for the service."
"Really impressed with this - particularly as Tesco Clubcard covered most of the cost!"
"Can't really fault this service other than it was a little pricey for a car park so far out, however it was significantly cheaper than parking at the airport itself."
"Easy to find, not too far from airport, good value for money."
"A great low cost alternative to parking on airport."
Cons:
"The quote for 2 weeks' parking this year was almost double that of last year and was more expensive than parking on the Birmingham Airport site."
"£82 not good value for a 4 day stay."
"The cost of parking here was the cheapest available at the time... the transfer bus was full and we had to wait over 20 mins for the next one to arrive which wasn't very good."
"Very disappointed - will never even consider off-site parking again."
"I do not slate any business lightly however after using APH for over a year I was charged £25 for returning my car early."
"When it costs 3 times more to 'rent' a 2 square metre piece of concrete than it does to actual fly several hundred miles it makes you wonder why flybe didn't stop flying and instead let people park in their planes, far more lucrative."
"Cheapest choice but you need to give yourself plenty of extra time so you're not late for your flight, as we had to wait over 25minutes to the airport and well over that on the way back."
Facility Location & Condition
Pros:
"Easy to book ( it's very similar to other services)."
"No scratches or extra mileage as reported by some using other companies."
"Easy to get to. Staff direct you when you're there on where to park as it is large!"
"Used APH at Birmingham airport several times before but the car park in now moved since we last used it along way off the motorway for anyone travelling from the east."
"Been with them for several years now.easy to get to and from carpark to motorways.quick regular bus transport to and from airport to parking depot using their own buses."
"Good alternative to the big airports, but getting bigger all the time."
"Inside the airport very clean, great parking good signage, bus service reasonably timed."
Cons:
"Parked my Kia Sorento here for 17 days... the seals around the sunroof and panoramic roof had been pecked in various places which, left unattended will eventually cause a leak."
"A horrible experience, booked one night with Ibis which included parking. The park is miles from the airport, difficult to find."
"Lack of organisation and care in any set up walked through 3km of lines to get through security."
"The staff have gone so miserable, the mini-buses are even worse."
"Been using APH for nearly 20 years and it's sad to say Birmingham is a complete let down."
"Used APH last week. Nothing remotely as organised as it was in Hams Green pre COVID."
"Not easy to find even with Google and their own printed instructions."