Park2Travel Leeds Bradford Off-Airport Indoor and Outdoor Car Park Reviews Summary

Customer Service

Pros:

• "The check in and out staff inside the building were excellent."
• "Staff are amazing, prices are really good."
• "Excellent and easy. The staff was very friendly and helpful."
• "The staff went above and beyond to help me out in a difficult situation and I appreciate it."
• "Staff are all very pleasant especially the cheerful drivers and Lyndsey in the office."
• "Staff were super friendly couldn't do enough for us."
• "Brilliant service from arrival to return, no delays, friendly polite staff."

Cons:

• "Sounds great when looking on line, however not so good in reality."
• "The worst customer service I have ever encountered, they charged us twice on our credit card."
• "Emailed as advised and no response from the company customer care is rubbish."
• "Awful experience. Firstly, the offices look as though the décor has not been touched since the 1970's."
• "Competitive parking prices but dark haired lady behind the counter was really abrupt and quite sharp which is a shame as the blonde lady dealing with people arriving to park their cars was super helpful."
• "On arrival at the office we were greeted with terrible customer service and no apology."
• "The staff when we got there was mega rude! Swearing."

Shuttle Service

Pros:

• "Less than 5 minutes from the airport, literally drop off the car and on a shuttle bus, a short walk to the terminal."
• "Bus ready and waiting to drop off at the airport."
• "No hassle. Drop car off, jump in bus, get to airport."
• "Easy to find. Park up, drop keys off, shuttle waiting to take us and again to pick us up when we got back."
• "Great service! Dropped the keys off, shuttle bus turned up quickly and the same for the return and wasn't waiting long at all."
• "Shuttle is frequent."
• "Staff are always very friendly and it's just a 5 minute bus journey from car park to airport."

Cons:

• "Transport to and from Leeds Bradford airport is shocking - they use a mini bus which fits around 12-14 people at a time."
• "Disgusting service, was left to wait in the cold for 40 mins at 3 in the morning."
• "Wait to long to be picked up from airport. We stood stood30 mins waiting for shuttle bus and this was after phoning when it arrived driver did not help in loading and unloading the luggage from the bus he sat and watched pensioners struggle."
• "Left us stranded at airport for an hour at 3am, no shelter from rain, absolute chaos."
• "Waited 25 minutes for bus to pick us up from airport."
• "Chaotic pick up from LBA on return. Too many people crammed into too small a bus."
• "Service is appalling. 1 small mini bus so had to wait for it to do 3 round trips before we could get on."

Facilities & Security

Pros:

• "Toilet facilities and even a free to use mobile battery charger available to use should you need it on your return."
• "Nice to go on holiday knowing car is safe and looked after."
• "No frills, just reliable friendly service."
• "The best place to park your car at LBA."
• "Easy to book online check in and check out went smoothly as usual."
• "Tracker on my car showed it only moved into the warehouse for parking and back out again for our return."
• "Keys are ready, car at front door, within minutes you are on your way home."

Cons:

• "When I saw the car park I was so confused and disappointed there in no security I didn’t see any CCTV, and the car keys for the customers are kept in a bag pack on the floor of the car."
• "Slightly disappointed last time when we landed only one mini bus collecting and lots of people with lots of suitcases waiting in the rain."
• "Very difficult to find in the dark because of sat nav and poor signage."
• "Drivers need to know how to park cars securely."
• "Ques out of the door, and customers with lost keys."
• "50 mins took for the lady to check in our car as there was a huge long queue and only one person working."
• "Got the car back with fresh paint scratches on both off side doors and a fresh paint chip."