Address: 49 Station Rd, Polegate, BN26 6EA, United Kingdom
Phone: +443454635050
Rating: 1.1
based on 456 reviews.
Customer Service and Communication
Pros:
"Their signs are never clear and when you call them to ask for clarification, there is nobody to receive your calls and explain why the ticket was issued."
"No direct number to speak to someone."
"Costumer service is okay as I've had the joy of dealing with pleasant people."
Cons:
"Scammers. I paid this fine but still they send threatening letter. Can't get through to them, no number available."
"This company is completely unprofessional, aggressive and intimidating. I received threatening and intimidating notices from them demanding money or threat of debt recovery/court action but no initial parking fines were sent to me."
"No idea how this company is legal. Went to a birthday party and put our reg plate into the provided iPad which allows free parking. Many of the parents there got a fine."
"They ignore appeals then pass onto various debt recovery companies to harass you!"
"Absolutely disgusting unprofessional thieves. Have reported to trading standards. How on earth they are still allowed to trade is beyond me."
"Absolutely dreadful. I don't understand how this company is still allowed to operate."
"Phone lines and offices shut down so only contact is e-mail which they respond to after several weeks however the temporary permit issued to me expired in 3 days."
"No option for a zero rating or a minus rating. The letters received are threatening, cause distress and upset. Surprisingly you are unable to speak to anybody on the phone."
Parking Charge Notices (PCNs) and Fines
Pros:
"Have had fine revoked! Being a keyboard warrior can get results… sometimes. Keep pursuing - they rely on people giving up."
"UPDATE: independent appeal body agreed with me and cancelled the ticket."
Cons:
"Scammers. I received 7 parking charge notice because of not displaying a valid permit whereas I actually did."
"They imposed two consecutive fines on my property, despite my explicit explanation that I attempted to obtain the permit, but my address did not appear due to their technical error."
"I received a ticket which I didn't dispute and have paid. However, I didn't get a physical ticket stuck to the car initially."
"Terrible company - they ignore appeals then pass onto various debt recovery companies to harass you!"
"If i could could 0 stars i would very unhelpfully no business should request their help to manage parking as they are soul here to stress and manipulate the system."
"Disgusting company. Issued my daughter with a fine."
"One of the worst car park management companies going, I'm being chased on a debt for parking in a car park where I work and am registered on their systems as working there."
"No direct number to speak to someone. I sent of a general enquiry form as my general enquiry was to find out where the charge was from as the part of the letter I received showed the date, time and the poorest evidence box."
Appeals Process
Pros:
"Have had fine revoked! Being a keyboard warrior can get results… sometimes. Keep pursuing - they rely on people giving up."
"UPDATE: independent appeal body agreed with me and cancelled the ticket."
Cons:
"Terrible company - they ignore appeals then pass onto various debt recovery companies to harass you!"
"They ignore appeals then pass onto various debt recovery companies to harass you!"
"if i could could 0 stars i would very unhelpfully no business should request their help to manage parking as they are soul here to stress and manipulate the system."
"They rejected my appeal and stated it was correctly issued. ignoring the fact i have stated in my letter am a resident so i have the right to park my vehicle in this estate."
"Disgusting company. Issued my daughter with a fine. Tried to park at 4.30pm for 2 hours but parking is free after 6pm. She could only pay for one hour - machine didn't allow more. Fine in post."
"If you appeal, they call your appeals: communication, and take away all your rights. Decisions are provided out of the timeframe, they avoid to give you the chance to the Independent Appeals Service."
"Absolutely awful company. £60 fine for being slightly over the bay line in my flats underground parking. What’s frustrating is that NO ONE parks next door to me."
"Charged for not having a permit, whilst walking across the car park to the salon, to get the permit to put in the window. Sent proof of permit, salon hours and wage slip to show I work there. 3 therapists share the same permit. Didn't receive first letter, appealed, didn't receive an appeal response, then hit with £170 transferred to debt collectors?!?"