Address: Cowdray Ave, Colchester, CO1 1YH, United Kingdom
Phone: +441206282000
Rating: 3.8
based on 198 reviews.
Staff and Service
Pros:
"booked online and really organised friendly staff."
"Plenty of life guards and they all appeared alert and tentative, ready for action."
"The Spa is amazing though and well run."
"The onside cafe is also well stocked and has friendly staff."
"Friendly and professional staff."
"All staff we came across were polite and helpful."
"The reception staff and life guards are always lovely and friendly."
Cons:
"Long queues staff stood around talking instead of serving."
"Staff members are extremely rude, they clearly do not care for their jobs."
"Staff rude and no customer service at all."
"The changing rooms were absolutely filthy! No one cleaning when we arrived or when we left!"
"Upon arrival with my 10 year old son, we got to the check in desk at 14:13 and was told very rudely by a member of staff come back In 2 minutes as we were too early."
"Receptionist was very rude (old lady with glasses)."
"Staff here are awful. Extremely rude, no customer service whatsoever."
Facilities and Cleanliness
Pros:
"The facilities have been vastly upgraded since I last visited."
"Very nice and large Leisure centre in Colchester."
"The facilities are clean from the toilets to the changing rooms, I even see a cleaner doing his rounds on the changing rooms."
"Really well maintained, good amount of staff (life guards) around and the spectator area is very nice too."
"Very clean and a really great evening."
Cons:
"Place is falling apart. All the paint is coming away from the walls."
"The floors are grim they do not clean this place what so ever and aqua springs it’s just the same floors are dirty changing rooms are disgusting!!"
"Very dirty pools, the brown layer on the sides and bottom was disgusting."
"Visited the leisure pool and found the whole place to be generally dirty and unpleasant."
"The whole place is tired and in need of modernising."
"The changing rooms and showers were dirty and very run down."
"The pool side facilities are dated with no private showers."
Value for Money
Pros:
"It's around 29.00 for a family ticket. My baby of 2yrs went in free."
"Price is very reasonable."
"Reasonably priced with lots to do!"
"It might be the cheapest water park in the UK."
Cons:
"I took my 3 daughters for a swim as we haven't been in a while. I paid £24 for us all to get into the leisure pool! What a total rip off."
"Its an expensive day out and not worth the money especially when half the main facilities you cannot use and the rest is dirty."
"Went today with my 2 grandsons and was shocked at the price to use the Leisure pool… £27.00 and the pool is crumbling away on the sides of the walls."
"28£ for a family of 4 to get in. Won’t be coming back. Disgusting."
"And at 26.50 for a family ticket I expected more. Will not be returning."
"A bit expensive at 30 pound for 2 adults 2 children.. but still a good day."
"£26.80 for 1 adult and 2 young children. For that price you'd expect a chauffeur to park your car for you and a glass of champagne on arrival."
Swimming Facilities
Pros:
"The water shoots are fast."
"Pool is good lots of fun for kids of all ages although gets very crowded during school holidays."
"Went here with my 7 year old for a private party. It was great fun. Shallow pool for the little ones and deep 'Rapids' for the confident swimmers."
"The water area has lots to do for young kids up to adults."
"Fantastic pool for kids with loads to entertain them."
"Loads of fun to be had flumes, lazy river, wave machine, spa/hot tub/jacuzzi areas, rapids and a lovely toddler area so the whole family can enjoy."
"The Palm plunge pool was nice and warm, and the slides were good."
Cons:
"The water was cold & cold air coming through."
"Rapids are never open when we go, my boys are now bored of going."
"Avoid at all costs! It isn't a pleasant experience."
"Leisure World's service is nothing short of appalling."
"Basically don't bother if you have teenagers especially boys as they are not allowed to have fun."