Brow HQ Reviews Summary

Customer Service

Pros:

• "The level of service at the salon is second to none."
• "Fantastic experience today as always at Brow HQ."
• "The whole experience was relaxing.. would definitely recommend, LOVE my brows."
• "The staff are so friendly and the salon is stunning."
• "I'm extremely satisfied with the PMU done by Anna Ishak."
• "Amazing service, treatment and results as always."
• "I had my eyebrows shading done by Anna. I can’t recommend her enough."
• "From start to finish you will enjoy the best experience you have ever had no matter which service you choose."

Cons:

• "Been a couple of months, but I wanted to wait and see how the growth was after my ‘eyebrow’ was butchered by a ‘qualified’ member of staff."
• "The lamination formula was left on too long that they became coarse and brittle."
• "the absolute WORST place to place an order from. Do not order if you expect your delivery to come any time soon."

Quality of Treatments

Pros:

• "The treatment was amazing and the staff just so friendly."
• "Her level of expertise gave me a high quality brow lamination which I loved."
• "I had my yearly brow colour boost with the fabulous Shelly."
• "Amazing as always! I have been coming to Leisa for a few years now for my micro blading."
• "Had combination brows done by Anna today - powder and hair strokes."
• "I have had both Microblading & Definition Brows done by the amazing Leisa."
• "Yesterday I had my first Microblading experience with Shelly. I found her Very Professional."
• "Amazing, I ordered because I was curious and I was blown away, so easy to use, so realistic looking."

Cons:

• "I wanted the lamination to feel confident without makeup but instead I was left I confident, embarrassed and stressed."

Ambiance and Comfort

Pros:

• "The salon is so beautiful, and I’ll definitely be back❤️"
• "The style and ambiance was wonderful. Lovely welcome and drink, cool music, inaccurately clean."
• "Brow HQ is like walking into paradise so serene and smelt wonderful."
• "The treatment rooms are just amazing, so well thought out with heated beds."
• "The salon is a warm, welcoming environment, and the team's aim is to make everyone who walks through the door feel special."
• "The salon is clean, modern and comfortable. Beautiful decor and smells amazing."
• "This is a fabulous eye brow salon, i have been going for around 2yrs now & feel very confident to trust my brows to these exceptionally talented & professional ladies."
• "From the moment you walk through the doors of this beautiful salon you can really feel a sense of total professionalism and such a warm welcome too."

Cons:

• -

Professionalism and Expertise

Pros:

• "Leisa is a true professional who really cares about her Customers and staff."
• "She was attentive, had a clear passion for her work and she had an excellent eye for detail."
• "Leisa has a genuine gift and a real drive to help all women reclaim their confidence."
• "The absolute WORST place to place an order from. Do not order if you expect your delivery to come any time soon."
• "I was so happy with the results from my Brow Lamination kit! A great way to keep my brows in check."
• "Leisa is understanding, caring & a true professional. I am absolutely delighted with my new brows."
• "Shelly is great and professional and makes you feel welcome in the salon."
• "Leisa is the epitome of professionalism and her work not only encompasses of giving you naturally, beautiful eyebrows."

Cons:

• "Been a couple of months, but I wanted to wait and see how the growth was after my ‘eyebrow’ was butchered by a ‘qualified’ member of staff."
• "The lamination formula was left on too long that they became coarse and brittle."