Carpet Clearance Centre Reviews Summary

Customer Service

Pros:

• "Highly recommended, excellent service throughout the entire process."
• "Really good service from start to finish."
• "A big thanks to all at the Carpet Clearance Centre. We’ve just had the stairs, landing and downstairs toilet carpeted."
• "Would recommend this company to everyone, and I will be back once bathroom is complete."
• "Wouldn't hesitate to recommend Chester Carpet Clearance Centre to anyone."
• "I can't recommend them enough."
• "Always very professional, from Dave in the shop to the fitters themselves."

Cons:

• "Made a complete mess of fitting appointment, blamed the fitter who finally turned up with the wrong sized carpet 1 day late."
• "All I asked was for someone to come and look at the work carried out and you could not even do that."
• "There was no customer service. There was no offer of compensation for the inconvenience their error had caused me, just excuses."
• "Therefore, I recommend avoiding this shop."
• "Utterly poor after sales service and poor carpet, Chester Carpet Clearance refuse to replace stair carpet in full or offer full refund."
• "Cheap prices but atrocious customer service."
• "The owner quite frankly does not appear to give a damn about customer service or aftercare."

Carpet Quality and Price

Pros:

• "It has lasted so well and when we recently had our sofa cleaned the cleaner commented on what a high quality the carpet was."
• "Still in shock over the incredible price - thank you; really couldn't be happier!"
• "Quality carpet throughout our new home and we are extremely over the moon!"
• "We had our whole house carpeted with a very high quality carpet at a VERY reasonable price."
• "Such good quality at such an affordable price with underlay included too!"
• "Carpets are excellent quality and very well priced."
• "Cost was extremely reasonable, less than expected from looking at online pricing."

Cons:

• "You get what you pay for I suppose."
• "Purchased a carpet which later turned out not to fit my room, but the owner would not return my deposit."
• "I chose to support a small independent retailer for this purchase but obviously chose the wrong one!"
• "They measured the carpet incorrectly and it was too small for the room."
• "INCAPABLE FITTER BE WARNED - Recently had a carpet fitted by these guys, fair price to say the least but i think the fitter who was a youngish lad fitted the carpet seemed a bit rushed."
• "I left him to get on with the job in hand, I've only noticed within a couple of days that there were marks on my new skirting boards that were also painted by a decorator where scored by what looks like a knife mark all the way round."
• "Disgusted with this company! As a previous loyal customer (4 carpets purchased over the last four years) I can honestly say I shall never use this company again."

Fitting Service

Pros:

• "A special mention also to Rob for fitting the carpets. He was a star. Good attention to detail and a job well done."
• "The fitters were brilliant and the fit was perfect down to the trims used."
• "If I could give 10 stars out of 5, I would! I cannot speak highly enough of Carpet Clearance Centre."
• "Kyle the fitter and his apprentice were great, really pleased with the quality of carpet and how well it was fitted."
• "The fitter was super efficient and everywhere was left clean and tidy."
• "Yesterday we had two super carpet fitters Mike and Sam, work carefully and expertly to fit two bedroom carpets."
• "Fitters turned up on the dot at 9am and had 3 bedrooms, landing and the stairs done before midday."

Cons:

• "The original fitter was dreadful. Wanting constant cups of tea and talking about politics, which was not welcome."
• "I had to wait a week for a refit and had to chase them constantly for confirmation of a date for the refit."
• "I have been trying to get someone to come out after complaining about a fit for around a year."

Customer Experience

Pros:

• "Never feel pressured into picking and buying and price is always great."
• "Brilliant service! From initial advice from Neil, visits in person from Dave to top quality fitting from Mike and Sam."
• "Relaxed atmosphere no pressure selling, free measuring service."
• "Fantastic service from the sale of my carpet to fitting it, nothing was too much trouble, friendly helpful advice."
• "Dave was incredibly helpful in store going above and beyond for us."
• "Very knowledgeable and helpful. No pressure sales which is always good."
• "We were really pleased with both the quality of the carpets and the fitting service too."

Cons:

• "The shop only stocks end of line carpets that cant be reordered."
• "IT IS ILLEGAL TO HOLD CARD DETAILS ON RECORD FOR OVER A YEAR!!"