Cineworld Cinema - Broughton Reviews Summary

Cinema Experience

Pros:

• "Imax screen is stunning, seats agreeable, seats set dependent upon you effectively see over the individual in front."
• "Vue looks like a premium movie experience compared to the red hard seats at Cineworld."
• "Love this cinema. Compared to our local, its got a cool, fresh and modern style."
• "Excellent, just recently tried the 4DX experience."
• "The screen and theatre was clean and tidy and added to the experience."
• "The chairs are so nice to sit in and bigger than other cinemas I've been in which is always a plus."
• "The seating is comfortable, the building itself is beautifully decorated, and over all it just has amazing screening."

Cons:

• "The volume was quite, seats were cramped, not enjoyable for the price."
• "Was good in the past, but recently lacking any form of interest from the staff."
• "Sweets and snacks very expensive."
• "£13 for a standard ticket??"
• "Sound awful couldn't understand what some characters were saying."
• "Movie was good service was good but the seats was very uncomfortable."
• "Ridiculous price gouging on popcorn/sweets/drinks."

Customer Service

Pros:

• "Friendly staff."
• "Staff are friendly."
• "Staff very helpful assisting me with individuals in a wheelchair."
• "Staff understand that my son is Autistic and will help him with anything."
• "Staff are lovely here, very friendly."
• "Staff are really helpful and nice with smiles as they serve you."
• "The staff were very friendly and helpful at Cineworld in Broughton Wales."

Cons:

• "Good looking cinema but I think the 95p booking fee is an absolute cheek when booking on the app yourself so I don’t go anymore."
• "Visited Cineworld at 3pm Saturday 25th May. Service was very slow on a Saturday considering this is a busy day of the week."
• "No one was wearing face masks. Other customers not behaving well."
• "Disgusted with the staff and management how they treated my daughter and my niece."
• "The boy who served me this time not helpful at all."
• "Very unusually this time not happy at all with service."
• "Buffering to load up, delays on loading payments page then buffering on awaiting confirmation - nightmare!"

Accessibility and Comfort

Pros:

• "Clean toilets and a good film."
• "Comfy and spacious seats, M4J was extremely good value for money."
• "The parking is great too."
• "There's plenty of free parking around and multiple restaurants attached too such as frankie and bennies and nandos which makes it perfect for going with family."
• "Easy to book online and print an e-ticket."
• "The seat are comfortable and have drinks holder and arm rest on each side of the seat."
• "There's good wheelchair access, too."

Cons:

• "The black and red entrance colours look lovely, however... the reflection off of the ceiling could cause someone with epilepsy difficulties the light flashes."
• "It would be nice if they could give a little more consideration to accessibility."
• "The seat booking on the website is inaccurate more often than not."
• "Most of the screens are small and the seats are a bit small as well."
• "There is a lot of staff wandering around not looking busy at times."
• "The rubbish and refuse they left behind all over floor and seats - appalling."
• "It can be very hard to find evening screenings of some films with use of the access box."