WatchNation Reviews Summary

Delivery and Shipping

Pros:

• "Ordered my watch yesterday morning and.... Received it TODAY !!! Even better than Amazon prime 😅"
• "WatchNation offered my watch at the best price, sized it as per instructions and delivered it quickly via Royal Mail 24 tracked or similar."
• "Ordered twice from them in the last two weeks. Both watches turned up within a day."
• "The watch arrived very quickly, well packed and fully tracked."
• "I received my watch in very quick time. Very well packaged as well."
• "Received my watch the next day, well packaged and nearly £100 cheaper than other vendors."
• "Had my dream watch a, Seiko MM200 Baby Marine master for two hundred pounds off list price, couldn't wait to leave incase they realised they've made a pricing error!"
• "Very good service I found the watch i’ve been looking for on the website very happy to see it on my wrist few days after my order."

Cons:

• "Ordered a watch for my daughter's birthday and i ve been giving early October dates for my delivery.. It is 22 th October and it says another 2 weeks."
• "Bought product online. Money taken but 10 days later still no watch."
• "Shipped my watch via a different shipping method than I selected and paid for - shipping from UK to US."
• "Order arrived next day however despite contacting them by phone AND noting on the order that I wanted my strap adjusted they didn’t bother."
• "I ordered a watch for my daughter's birthday and it arrived later than the promised delivery date, leaving me without a present on her special day."
• "I ordered a Seiko diver watch with monthly payment. I changed my mind and I cancelled this order. This company charged the first monthly payment but don't pay back my money after 21 days later."
• "Purchased a watch from here recently, smooth service, spoke to support about the price and answered all my questions, dispatched same day. Even more impressed given the current situation, would order from again."
• "DO NOT BUY ONLINE- very disappointed purchased a expensive clock which is clearly defective. No interest in resolving matter themselves and just passed email address of manufacturer."

Customer Service

Pros:

• "Cannot fault them. The watch arrived safe and sound and exactly as promised."
• "Thanks to Ellie and Kevin for the best customer service! I requested a that they delay the delivery as it was a pre-order."
• "WatchNation were excellent to deal with, I made mistake of ordering the wrong watch and explained to them the problem."
• "I found the exact watch I was looking for,made easy by their really helpful website, ordering was straightforward."
• "My experience with WatchNation was very positive, thought that I had a problem with the watch, but the staff explained on the phone how to recalibrate the watch."
• "I received fantastic customer service from Watch Nation and I would highly recommend them. They have an excellent range of watches and are easily contaced for any queries."
• "Great place to buy watches from, they couldn’t have been more helpful, i ordered my watch past the cut off time and they still went out of their way to post it for next day."
• "I bought a watch £109 and had to return due to being too small . After many emails ( no advertised phone number ) I was given what appeared to be the run around going from person to person but after weeks I’m still waiting for my refund."

Cons:

• "Watched arrived in damaged box and in two pieces. Watch nation could not be bothered to reply to emails or respond to phone calls regarding my issue."
• "WatchNation refused to to repair my three month old watch. claiming that the watch had been damaged internally and so were not responsible."
• "My only criticism would be that I did email after receiving my watch with a question to which I received no reply."
• "I was very impressed with the service that I received from Watch Nation Chester. I do not normally buy a watch online, I like to go into the shop and have a good look."
• "I went in for some help today and was ‘greeted’ by an extremely condescending woman that I would be ashamed to have as my front of house staff."
• "The lady came to the door and told me “are you buying something, im doing my post”. I told her I wanted to look. Obviously I wanted to look at the watch before I agree to drop almost £2000 on it. She told me no, I couldn’t look unless I was buying it."
• "I was not sure the watch I wanted would be too large for my wrist, not if I would like it once I did have it. I contacted them by email and was so impressed with the speed of the reply and the help they gave me."
• "I bought a watch online from WatchNation. Delivery was quick and the product was in good quality. Price was also reasonable. Would recommend shopping here again."