"His profession has been amazing, he is very good at keeping you updated with the whole process from the start to the end."
"She helped us have a seamless move in, answered all my questions quickly and made the process that much more stress free."
"Highly recommend Oaks Estate Agents if you are looking to buy or put a property for sale."
"Really appreciate for her for coordinating from start to end."
"Didn’t waste my time or faff around like other agents when I initially contacted, was quick and transparent from the beginning."
"Oaks Estate Agents in Addiscombe have provided an excellent experience in letting my house from start to finish."
"I had Emily Jackson helping me out, she is an amazing estate agent who helped me find my dream place."
"We couldn’t be more thrilled with the outstanding service provided by Charlotte, our estate agent!"
Cons:
"Upon first arrival to your properties Emily has forgot to bring the keys where i had to either reschedule or wait 30 mins outside the property for her to get the key."
"The form which you got me to fill out had spelling mistakes which showed how professional your company is."
"After me informing you guys that I was self-employed you refused to accept any proof of income apart from a Self Assessment."
"On top of all of this Jack has chosen to Ignore us for almost a week via email."
"Do not hand over any money until you have a written contract because these people will always protect the landlord's interests."
"We found that the property had a lot of issues such as: none of the windows closed properly, there was mould, damp."
"Virtually every member of staff I have had the displeasure of interacting with at Oaks are either incompetent and unprofessional or, worse, deliberately deceitful."
"Had trouble dealing with some other agencies, as it seemed like they don't really do much for young tenants who are trying to rent in their early twenties."
Communication and Responsiveness
Pros:
"Oaks has been great especially the communication with Tori from beginning to end."
"They stayed in contact and have been super responsive even after the move in."
"Jack and Joey kept me informed every step of the way and were extremely responsive whenever I needed answers."
"She's friendly and really cares about her clients."
"Charlotte was a joy to work with. She made everything incredibly easy for us and was always there, ready to assist in any way possible."
"James and the rest of the Oaks team have been truly phenomenal with my flat sale."
"Cannot recommend Dane Reynolds from the Addiscombe branch highly enough! He has been so helpful throughout our house buying process."
"Incredible service from start to finish. Blown away by Oaks Estate Agents professionalism."
Cons:
"On the day I arrived at the appointment which was not held for me but given to others."
"My experience of Oaks is your typical transactional agent that just cares about the seller and see the buyer as unimportant."
"While we were in the process of moving in to our rented property, that was listed by this branch they seemed to be very professional and helpful with the process. Until, we moved in, and just a week later, we found that the property had a lot of issues."
"I phoned Oaks Estate Agents to request a viewing. I was told I would be contacted by the person dealing with the property in question. I have not heard from the estate agent following my request."
Professionalism and Expertise
Pros:
"To have such a person take their time to explain the terms and consistent communication was outstanding."
"I look forward to collecting my keys very soon! Highly recommend Oaks Estate Agents."
"Really impressed with these guys. They negotiated a really good deal for me within a few weeks."
"Our house was sold 9 days after being advertised, staff were extremely helpful with all aspects of paperwork."
"A massive thanks to Joey, Jack and the rest of the team who made the lettings process incredibly smooth and pain free for a first time landlord."
"They were punctual, professional and effective at all stages of the process."
"They got us a great offer in a difficult market and were able to navigate us through the sale quickly."
"Zoe, Ciaran and rest of team @ Oaks estate agents were fantastic at getting sale of my property in record time."
Cons:
"Gave me false hope that I had my dream place, that I just needed to prove my savings and that I'd be able to pay the holding deposit."
"We didn’t realise that once you’ve paid up they stop working for you, so two desperate years later and literally watching Oaks sold boards go up all around us we finally got the message and called Oaks to help us."
"Having been a landlord for over 15 years and having used half a dozen estate agents in the hope of finding one that just isn’t incredibly incompetent, I can genuinely and categorically state that the search continues after using Oaks for the last year."