Synergy Dental Reviews Summary

Dental Procedures

Pros:

• "The procedure was quick and pain free."
• "The tooth came out in 20 seconds and i experienced no pain or discomfort afterwards as well."
• "Went in to have two teeth extracted and it was a quick, painless experience."
• "The dentist had my lower wisdom tooth out within five minutes with little to no pain and regular check ins throughout the procedure if I could feel any pain."
• "The treatment was quick and totally pain free to an extent I didn't realise the tooth had been removed."
• "The procedure was completed in a matter of minutes, it was so quick I was shocked."
• "The whole procedure was completed really quickly."

Cons:

• "I am private patient, I see the dentist M Patel, my tooth need root canal surgery, but he filled my teeth and said you need a root canal in the future, he already knows I need root canal surgery, but he insisted to fill my teeth, I paid a lot money for white filling he done it, since he filled my tooth I got sharp pain for two months, my mouth and face get swollen and pain for two months."
• "I had the unfortunate fate of having to have a tooth extracted by WASIF JAMIL at Acer dentist clinic. He told the team there that he wanted paying an extortionate £150 up front 2 weeks in advance."
• "That was the worst dentist experience of my life. The doctor was rude, was rushing and careless."
• "I was in, sat down, told tooth could not be saved, injected, then the dentist proceeded to remove the painful tooth, whilst still being able to feel the pain."
• "I don't recommend this dental clinic... they are totally incompetent, I took out my tooth and there was a piece left there... I can't take it out... it's still in the root, I paid 125 ponds."
• "Dr Bilal then did a check up and took some X-rays. He then explained that I needed some filling work and so I asked if we could use a dental dam as I have a really bad gag reflex, to which he responded with ‘No, I won’t be told how to do my job, I will do it my way so you can go see another dentist and see if they will do it for you’."
• "I had the unfortunate fate of having to have a tooth extracted by WASIF JAMIL at Acer dentist clinic. He never once smiled or even bothered to greet me and then forced a form under my nose telling me to complete a health check questionnaire."

Customer Service

Pros:

• "Every member of staff was so lovely."
• "Receptionists were friendly and professional."
• "From the receptionists to the dentist himself, all were very helpful and showed the utmost professionalism throughout."
• "The staff are extremely friendly and very professional."
• "The staff was so supportive and caring and showed the most compassionate care throughout the whole process."
• "The lady on reception was lovely too, again thank you all so much."
• "The dentist is a lovely environment and all the staff are professional and friendly."

Cons:

• "By far the worst dentistry I have ever come across, attitude of the staff who answer the phone is a disgrace."
• "Really low levels of communication skills from the receptionist."
• "Receptionist needs customer service training."
• "Appalling service from Synergy, no idea how Mansoor Patel is even legally accredited and certified to be treating patients."
• "I spent 20 minutes on hold and spoke with a very rude women who told me she would put me through to reception."
• "Really disappointed with the customer service. Really rude receptionist."
• "I waited over 2 weeks and have called numerous times and was told ‘I’ll add it to his list of things to do’."

Professionalism and Expertise

Pros:

• "Been here a couple of times now to have work done after being referred. I have to say they’re always brilliant really professional and always get the job done whilst making me feel relaxed."
• "Great at calming nervous patients!"
• "I would highly recommend if anyone was looking for a dentist."
• "Highly recommended xx."
• "Within 6 months Dr Mansoor restored my gums to how they were pre pregnancy and yesterday completed my composite bonding."
• "Naveed explains what treatment he is about to perform and what to expect so there are no surprises."
• "Synergy dentist have been very helpful and the staff all way's very polite and happy to help too."

Cons:

• "Don't waste your time to go for this place!!! Try smile direct 😊"
• "Never ever recommend guys!"
• "Horrible experience 😪 never ever waste time with uneducated staff!!!"
• "The asian dentist literally did a visual check up and implied I leave, THIS IS NOT WHAT I ASKED AND PAID FOR."
• "I can overlook reception service but will not tolerate a bad Dentist."
• "Highly unprofessional I would say."
• "I was not expecting to have to climb 3 floors!"

Financial and Administrative Concerns

Pros:

• "Arrived early for a tooth extraction I didn't have to wait long."
• "Outstanding service from Mohammed and Kim had a private appointment."
• "Very pleased with how I was treated on an NHS referral. The staff were first class, prompt and kind."
• "Called for an appointment, panoramic xray, payment made over the phone, get there, scan done and asked to have it over e mail, she said yes in 10 min."
• "The place is brightly decorated, enough space in the reception area for covid seating arrangements, the surgery room was a good size and well equipped."
• "Dr Patel still agreed to see me at the end of surgery even though he was fully booked and repaired my cracked tooth there and then."
• "I really like the staff over here as they are very friendly and honest."

Cons:

• "It's been 31 working days and still no refund, I was told 28 days and then 28 working days."
• "Very disappointed. I had my first appointment today... I would lose my deposit and would have to pay a new deposit."
• "They make you pay the full amount via telephone before you even get an appointment to come in and tell you it will not be refundable if you want to rearrange."
• "What's the point having a contact number if you don't pick up."
• "Only knocked down a star because of parking."
• "Advised to book a treatment plan for £60 following a check up. They promise a refund of 90% if cancelled within a set period of time."
• "Cancelled the next day and promised £54 back within 28 days. It's been over 10 weeks to date and many phone calls chasing it up and still haven't processed the refund with different excuses."