Notcutts Norwich Reviews Summary

Customer Service

Pros:

• "He was very helpful, patient, knowledgeable and just a great human being."
• "Service was quick and efficient even though they were very busy, all very polite and the food was lovely too."
• "Friendly, helpful, knowledgeable staff. A nice place to visit."
• "His customer service skills are excellent, he gets the 5 stars, Josh clearly loves his job."
• "Carlene our waitress was very helpful and polite."
• "Staff INCREDIBLY helpful."
• "Friendly staff."

Cons:

• "They refused to bring us the breakfast until they had found a record."
• "They do need more staff in the restaurant."
• "Some staff lovely, others not so considerate at busy times."
• "Speedy 'chef' behind the counter didn't even acknowledge me."
• "Staff were poor. Avoid at all cost."
• "Unfortunately our experience was all but ruined by the authoritarian manner of the woman who served us at the checkout."
• "Staff are not that helpful or friendly...plants not great and despite claiming to be dog friendly there is no provision in the cafe for dog owners."

Food Quality

Pros:

• "Tasty food, generous portions."
• "Nice food production, cakes beer, and much more."
• "Good value food. Sausage rolls are delicious!"
• "The best bacon and English Breakfast I've had."
• "Food was very good and the staff were very friendly and helpful with someone who had dietary requirements."
• "The Ploughman's was delicious."
• "The meal was delicious and the plant was well received."

Cons:

• "Wasn't impressed with the chips."
• "The Yorkshire puddings were frozen ones."
• "Please don’t go to Notcutts for food, it’s horrendous, watery soup, pies that are dry and taste of nothing."
• "The peas wer like bullets."
• "The worst beef pot pie I have ever tasted."
• "Really disappointed with the quality of the restaurant- I ordered the cheese and tomato toasted ciabatta for £6.95 and it was almost impossible to find the cheese in it- it just tasted like bread."
• "Shame about the rubbish GF bread! It's sooo tiny!"

Price and Value

Pros:

• "However the shop itself is good - would say it's quite expensive but if you buy an offer then it's not too bad."
• "Their privilege scheme certainly proved its worth yesterday as for £12 I think a year you then get 10% off everything and that meant yesterday we ended up saving more than that in one go as we had a few large items."
• "Always some plants in a sale and if you love gardening, it's always worth getting a Notcutts loyalty card for 10% off every purchase."
• "As for the prices I’d say they are very fair and reasonable and the high quality of the plants makes them excellent value for money."

Cons:

• "Notcutts seems to have lost it's sparkle in the last couple of years."
• "Check their prices very carefully!"
• "The garden centre itself has a lovely mix of items and we love having a look round but everything seems to have really gone up in price now and rarely buy anything."
• "Very expensive place to shop for even simple flowers."
• "Very very very overpriced on everything, spray gun for hose 19.99 in Argos in Notcutts same item 29.99."
• "Very disappointed in the fact the loyalty card price has increased by 30% this year."
• "Very, very, very expensive to eat here, tiny portions, huge price tag."

Ambience and Cleanliness

Pros:

• "Very clean and modern, would definitely recommend and visit again."
• "Beautifully laid out garden centre, with a lovely selection of seasonal plants and decor."
• "A fabulous garden centre all the year round."
• "The garden centre is awesome!"
• "Beautifully laid out garden centre."
• "Nice surroundings."
• "Cafe is very clean, tables well separated and identified as to when they have been cleaned and ready for use."

Cons:

• "Felt like I had walked into the land of the living dead."
• "Place is just so frustrating, the whole system just DOES NOT WORK."
• "The crockery and cutlery is never very clean."
• "Horribly bright lights at night, disregards the environment."
• "The roast potatoes were very dry, hard and smothered in thyme and very sure they were frozen potatoes."
• "The 'rest o rant' is the nearest thing I've ever come to a human pin ball machine."
• "The plants were prohibitively expensive, as was everything else."

Service Efficiency

Pros:

• "Service was quick and efficient even though they were very busy, all very polite and the food was lovely too."
• "A delightful breakfast which was catered to very very quickly."
• "Had a lovely brunch in the cafe."

Cons:

• "Long wait to order food in cafe."
• "Absolutely shocking. Ordered food at 10.25 and it took until 11.25 to bring it to the table."
• "Clean and bright. Confusing layout and ordering procedure. Slow service - 30 minute wait for food, even when not that busy."
• "Queue for 10mins, wanting a sausage roll and a coffee....get to the till, yes sausage rolls are in the oven and be ready in about 15mins."
• "Very slow service in the cafe even though not busy."
• "The hot meals take ages to be served and on two occasions we've had them delivered at separate times which is unacceptable when you are having a family meal."
• "Lovely LOOKING restaurant but extremely unorganised."